Senior Support Specialist

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.As we continue to grow, we are looking for a Senior
Support Specialist to join our MSP Corp team.About the Role
The
Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staffSchedule : Monday to Friday, 8:00 a.M. to 5:00 p.M. (40 hours/week)Work Mode : Hybrid or RemoteOn-Call : Availability requiredWhat You Will Do
Recommend CRM/PSA software process improvementsContribute to the maintenance of current Knowledge Base informationEstablish priorities and help coordinate team effortsUpgrade skills with training and certificationProvide assistance to other Support Specialists to isolate and resolve issues as needed.Ensure resolutions are dealt with in accordance with service level agreements.Validate fixes for issues that have been reported by customers.Report to Service Delivery Supervisor and perform any other related tasks as requiredIntroductory calls to new customersImplement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.Conduct research on network products, services, protocols, and standards in support of network procurement and development effortsTroubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.Assist in the deployment of IT equipment, hardware and software upgrades as needed.Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.What We Are Looking For
College diploma or university degree in an IT related field (equivalent experience is taken into consideration).Microsoft, VMWare and CompTIA certifications an asset.Strong technical knowledge of network and PC operating systems, including Windows.Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routersHands-on hardware troubleshooting experience.Knowledge of applicable data privacy practices and laws.Strong written and oral communication skills.Ability to effectively prioritize and execute tasks in a high-pressure environment.Strong interpersonal skillsAbility to conduct research into networking issues and products as requiredAbility to present ideas in a user-friendly languageProven analytical and problem-solving abilities.Exceptional customer service orientation.Experience working in a team-oriented, collaborative environment.Why Work at MSP Corp
Benefits package.Dynamic work environment.Wellness day.Opportunities for growth and training.Diversity, Equity, and Inclusion
At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process.Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.
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