Community and Member Specialist (VCF)

About Vancity Community Foundation:

Vancity Community Foundation was founded on the belief that if we work together, we will have the resources we need to build a thriving community.

Everything we do is an investment in community. We believe that if all our assets are invested in building communities, where cooperative principles and practices are flourishing and social justice and environmental sustainability are centered, the world will be a better place and community well-being will be enhanced.

Our vision, shared with Vancity, is a transformed economy that protects the earth and guarantees equity for all.

• We implement cooperative principles and practice.


• We believe in social justice and financial inclusion.


• We actively work towards Truth + Reconciliation and being an anti-racist organization.


• We are committed to environmental sustainability and climate justice.


• We are a Living Wage Employer.


• We value collaboration, innovation, integrity, equity, and community. 

Your Role in Supporting Our Community:

As a Community and Member Specialist with Vancity Community Foundation, you will be the primary point of contact for members - welcoming them to the space, supporting their day-to-day needs, and building strong relationships that foster community and connection. You’ll plan and deliver events and programming, provide warm, solutions-focused support, and help ensure our shared spaces, operations, and communications run smoothly so members can do their best work. This role is ideal for someone who is community-minded, highly organized, and excited to contribute to inclusive, member-centred work.

This is a Full-time, Permanent role based at our 312 Main head office and will report directly to the Community and Membership Manager . While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

How You'll Make an Impact:

• Planning and executing events and programming that help members connect with each other, the broader community, and opportunities for professional and personal development


• Developing and supporting impact measurements, evaluation tools, and feedback loops to understand member satisfaction and improve programming


• Developing and implementing communication approaches that keep members informed and foster positive relationships with neighbors, Downtown Eastside residents, and community organizations


• Greeting and supporting community members and guests, responding to in-person and online inquiries, and helping members navigate the space while ensuring consistent front desk coverage during business hours


• Supporting member move-ins and move-outs, conducting member orientation sessions for new members, and helping maintain high levels of member satisfaction and retention


• Maintaining a clean, safe, and welcoming environment by keeping meeting rooms, common areas, and kitchen spaces stocked, tidy, and set up with functioning A/V equipment


• Coordinating room reservations, event bookings, and contracts; issuing and following up on event invoices; and maintaining accurate member, event, and inventory databases


• Responding to member complaints, disputes, and conflicts in a timely, solutions-focused way and supporting special projects, tours, and operational improvements for the Vancity Community Foundation as required

What You’ll Bring to the Team:

• Bringing 1–3 years of experience in the non-profit sector or an equivalent combination of lived and work experience supporting community members


• Demonstrating a working knowledge of issues impacting the Downtown Eastside and a desire to engage with and support organizations rooted in this community


• Showing confidence with basic meeting and event room audio-visual equipment and a willingness to learn new tools and systems as needed


• Taking initiative as a self-starter who quickly grasps new information, adapts to change, and collaborates effectively with the broader team


• Applying strong problem-solving and decision-making skills to resolve issues, support members, and contribute to the development of new programs and services


• Bringing organized and systematic planning and coordination skills to manage multiple projects, member needs, and event or meeting bookings in a dynamic environment


• Valuing a range of educational and learning pathways; while no specific degree or certification is required, you can demonstrate the knowledge and skills needed to succeed in this role

Extra Skills That Set You Apart:

• Having experience supervising volunteers or peer staff in a community or non-profit environment


• Bringing additional experience with A/V equipment or event production, beyond the basics required for meeting and event rooms


• Having prior experience in a coworking, community hub, or shared-space environment that centres community-building and collaboration


• Proficiency with platforms such as Avigilon, OfficeRND, Slack, Mailchimp, Microsoft Excel, and Microsoft Forms

You’ll Thrive Here If You Are:

• Self-starter – You take initiative, scale up your learning quickly, and are motivated to work in a dynamic environment where change is constant


• Community-engaged – You have a genuine desire to work alongside the Downtown Eastside community and support organizations that serve this neighborhood


• Solutions-focused problem solver – You use sound judgment to resolve issues, contribute ideas, and participate in developing new programs and services


• Organized and systematic – You effectively plan, coordinate, and juggle multiple tasks, ensuring events, bookings, and shared spaces run smoothly for members

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $44,700 to $55,900 per annum . The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer : We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.


• Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.


• Generous Vacation : New employees start with 3-4 weeks of vacation per year, with additional days earned over time.


• Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.


• Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from.


• Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at View email address on jobs.jobcopilot.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.