Spécialiste De La Réussite Client Devs.Ai

AppDirect, Inc

Transformez l'avenir des entreprises numériques avec AppDirect en tant que Spécialiste de la réussite client chez Devs.AI. Ce rôle vous place au cœur de l'expérience utilisateur avec une forte concentration sur la gestion des comptes clés.
Vous aurez la responsabilité d'assurer la satisfaction client à chaque étape, de l'intégration à l'expansion des ventes. En tant qu'interlocuteur privilégié, votre approche personnalisée aidera à renforcer les relations et à maximiser la valeur de la plateforme. Vous collaborerez également avec des équipes internes pour garantir un soutien optimal.
Key Responsibilities: - Gérer le cycle de vie des comptes après-vente - Superviser les revues de performance avec les clients - Contribuer à l'optimisation de la satisfaction client - Gérer les tickets dans Zendesk pour un soutien efficace - Créer des indicateurs de réussite client adaptés
Requirements: - 4 à 7 ans d'expérience en réussite client B2B - Compétences en gestion de comptes stratégiques requises - Maîtrise de Zendesk et des outils d'IA - Capacité à adapter les ententes de service selon les clients - Excellentes aptitudes à la communication interpersonnelle
Utilisez vos compétences en gestion de comptes pour offrir une valeur exceptionnelle aux clients d'AppDirect.#J-18808-Ljbffr

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Vacancy posted 1 hour ago

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