Product Owner I - Askhr

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description
Help deliver a better HR experience for every colleague. We’re looking for a Product Owner I to lead the product direction for AskHR, our ServiceNow-based HR help desk application. In this role, you’ll help shape how colleagues access HR support by bringing together business insight, product strategy, and platform capability to deliver meaningful improvements. We’re looking for someone who is collaborative, forward-thinking, and curious about how AI and digital innovation can elevate the colleague experience. You’ll work with business partners and technology teams to build strategic roadmaps, prioritize the right opportunities, and drive enhancements that make HR support simpler, smarter, and more seamless.Responsibilities
Lead product planning and prioritization for AskHRBuild strong partnerships with stakeholders to understand needs and shape a clear product directionDevelop and manage a roadmap that improves colleague experience and supports business prioritiesBring a continuous improvement mindset to how the platform is used and enhancedExplore innovative capabilities, including AI, to improve service effectiveness and user experienceHelp ensure the application delivers practical value for colleagues while supporting scalable, sustainable operationsMeasure impact and evolve the product based on feedback, insights, and changing needsPartner with management to support the delivery of a product visionIn alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user valueContinuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadenceReview performance analytics;
recommend and champion strategies to enhance the customer or end user product experienceParticipate in scrum or Kanban events (e.G. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriateProactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processesCreate a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritizedProvide user story design, development and completion oversight;
accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance CriteriaManage delivery initiatives and oversee development team (pod) backlogsProactively raise issues that impede the efficient delivery of customer-focused incrementsResponsible for defect management and prioritizationAdhere to enterprise frameworks or methodologies that relate to activities for own business area / journeyEnsure on-going strategic alignment with senior management, providing feedback as appropriateConsider development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing prioritiesUnderstand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate)Lead the submission and discussion on the Quarterly Business Review, with respect to their productProactively manage business stakeholders to obtain inputs needed for product development in a timely mannerMonitor the regulatory environment and partner with the senior management to consider changes to product strategy as neededActively coordinate and engage in risk, quality and/or business testing managementEmpowered to make product delivery decisions, escalating to senior management as appropriateActively communicate to business, technology and senior management regarding product changes and backlog prioritiesSingle point of escalation for development team, providing guidance and decisioning as neededWork cohesively with peers to reinforce Agile processesCompile performance metrics and share with relevant stakeholdersDefine the OKRs in partnership with numerous stakeholders across the organizationProtect the interests of the organization-identify and manage risks, and accelerate non-standard, high risk activities as necessaryKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestProvide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unitKeep current on emerging trends/ developments and grow knowledge of the business, related tools and techniquesParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practicesLead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationshipsContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externallyLead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationshipsExperience and / or Education
Undergraduate degree and / or product certificate7+ years relevant experience3+ years Product Owner or Agile related delivery experienceCertified Scrum Product Owner (CSPO) certification and project management experience considered an assetScaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an assetProven experience working with ServiceNow, ideally within HR Service Delivery (HRSD) or similar service management environmentsStrong understanding of ServiceNow capabilities, including case management, knowledge management, service catalog, workflows, and self-service experiencesExperience with platform integrations, APIs, and workflow automation to enable end-to-end service deliveryDemonstrated ability or strong interest in delivering AI-enabled solutions, including virtual agents, generative AI use cases (e.G., case summaries, content generation), and intelligent automationFamiliarity with conversational AI, natural language processing (NLP), and AI-assisted workflows within enterprise platformsExperience acting as a Product Owner (or similar), including backlog management, roadmap development, and delivering outcomes in an Agile environmentStrong stakeholder collaboration skills, with the ability to translate business needs into technical solutionsAnalytical and strategic mindset, with a focus on improving colleague experience, automation, and digital service deliveryExperience in HR systems, shared services, or help desk environments is an assetWho We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development
Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.Contributing to Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: financial security, vibrant planet, connected communities, and better health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
#J-18808-Ljbffr