Manager, Technology Operations

Explore Edmonton connects experiences, events, venues, and stories to elevate Edmonton on the national and global stage while creating memories that matter for visitors and residents.
Our purpose is simple. We attract visitors by delivering and showcasing Edmonton experiences that contribute to prosperity and quality of life through the visitor economy.
Edmonton is a premier event-hosting destination, backed by a dedicated team with the expertise, relationships, and ambition to attract and deliver exceptional events that leave a lasting legacy for our city.
Our success is built with collaboration. Working alongside industry partners, sponsors, businesses, attractions, community organizations, and each other, we help make Edmonton a year-round destination.
At Explore Edmonton, our people make the difference. Guided by our values of public stewardship, taking a selfless approach, leading with purpose, making an impact, caring for one another, and upholding safety, we're building an organization where employees can do meaningful work while helping shape the future of our city.
If you are looking for a career where your work creates lasting impact for Edmonton and the people who experience it, we'd love to hear from you.
About Our Corporate Services GroupCorporate Services is made up of seven teams: Office of the CEO, Business Systems, Communications and Connections, Finance, Global Marketing, IT, and People and Culture. We are a group of service-minded people focused on building smart, customer-focused processes that work for every team across Explore Edmonton.
We provide the foundation for day-to-day business, including governance, advice and support, scalable solutions, Shareholder reporting, and creating value for employees by building connections throughout the organization and in our community.
We serve internal teams as trusted partners and business enablers, delivering great service through collaboration, innovation, and leadership. Our goal is to help every Explorer do their best work.
Information TechnologyThe IT team keeps Explore Edmonton connected through reliable technology and secure systems. We provide the technology employees use every day and help teams explore what's possible, whether that's responsive IT support, rolling out new technology or planning for the future. Our focus is on practical solutions that make technology simpler and more effective, so people can collaborate with confidence and turn ideas into action.
The Opportunity
Reporting to the Senior Manager, Technology, the Manager, Technology Operations willmanage the planning, installation, delivery, maintenance, and upgrades of enterprise technology infrastructure, networks, and cybersecurity which are vital to the on-going operation of Explore Edmonton and delivery of essential customer facing and infrastructure services.
As the successful candidate, you will:
Manage the planning, installation, delivery, maintenance, and upgrade of enterprise technology, infrastructure, and networks, including:
On-premises, third-party, and cloud infrastructure (Azure & AWS) and network components, including physical, logical, and site-to-site connectivity.
Managing and communicating infrastructure and network changes, outages, and service-affecting incidents.
Procuring, documenting, and tracking technology assets and licences, including related financial processes and inventory in the configuration management database (CMDB).
Overseeing support desk services, including vendor performance and ticket-based management of service requests, changes, incidents, and problems.
Infrastructure and network services that support client-facing and internal IT services.
IT backup and recovery for all infrastructure and network assets.
Supporting internal and external audits and assessments involving IT infrastructure and networks, including findings and remediation.
Develop, implement, and manage enterprise infrastructure architecture plans, designs, and requirements.
Develop, implement, and manage enterprise security architecture and controls, and make recommendations.
Develop tactical roadmaps aligned with organizational and IT strategy, policies, governance, security, and risk management.
Provide infrastructure and network architecture, design, and requirements to support application services.
Own IT security architecture, product integration, policies, services, and processes.
Apply IT risk management and disaster recovery best practices to track and manage moderate- and high-impact risks and keep infrastructure, software, and networks resilient and available.
Lead IT security management, including compliance, assessment, enforcement, testing, and evaluation of cybersecurity processes, policies, and services.
Protect the confidentiality, integrity, and availability of EEC's IT assets and services (including network, endpoint, cloud, and application security) in line with the NIST Cybersecurity Framework.
Partner with business areas on innovative technology solutions that drive business and organizational change.
Engage stakeholders in developing and delivering IT infrastructure and network services, processes, policies, and practices.
Collaborate with business areas through the full solution lifecycle, from discovery and architecture through implementation, testing, training, and sustainment.
Build positive relationships with key stakeholders and respond to their questions, concerns, and requests.
Help develop and manage the IT Service Catalogue, including infrastructure and network services, service level agreements (SLAs), service delivery, evaluation, and reporting.
Supervise direct reports in line with internal HR policies and practices.
Manage third-party infrastructure and network assets and services, including contracted service providers and product suppliers.
Manage and enforce Underpinning Contracts (UCs) with vendors.
Ensure financial transactions and procurement meet compliance requirements.
What you bring:
A post-secondary diploma or degree in Computer Science or a related field, or at least five years of experience in IT infrastructure, networks, application management, data management, and IT security, with related certifications.
CISSP, Microsoft Azure Administrator (AZ-104), or JNCIA-Junos certification is an asset but not required.
5+ years of experience managing complex technology infrastructure environments and delivery models. This includes on-premises and cloud-based infrastructure, networks, applications, data services, servers, switches, firewalls, and enterprise system integrations.
3+ years of experience working with management and key business stakeholders to deliver technology services in a cross-functional organization.
Proven people leadership experience, including leading in-person and virtual teams, delegating work, and training and guiding team members.
Knowledge of M365 and Azure, current digital solutions, and security governance models, standards, and frameworks such as CASB, NAC, and NIST.
Knowledge of data governance, data management, and business process improvement.
Understanding of ITIL principles and in-depth knowledge of incident management, escalation procedures, and service delivery.
Experience managing third-party service providers and product vendors.
Strong prioritization, resource planning, and problem-solving skills, with the ability to work well in a diverse, complex environment.
Excellent verbal, written, and customer-facing communication skills.
Why Join Explore EdmontonAt Explore Edmonton, our work helps create exceptional experiences for visitors while enriching the quality of life for residents and contributing to the city's economic prosperity. Guided by our values and driven by collaboration, every role plays a part in shaping Edmonton's visitor economy.
We also provide:
Flexible benefits including health, dental, vision care
Health Care Spending Account
Mental Health-On-Demand with access to certified experts for $100/session
EDI Flex Days to celebrate what is important to you outside of standard statutory holidays
National Day for Truth and Reconciliation as a statutory holiday
RRSP matching program
Recognition and annual salary review programs
Educational assistance for employees who wish to pursue job-performance enhancing education
Employee perks and discounts, including (but not limited to) discounted City of Edmonton transit passes, preferred rates at City of Edmonton recreation centres and gyms, discounted tickets for select events, Perkopolis, and more.
Working at Explore EdmontonWe offer a flexible and collaborative work environment where you’ll have the opportunity to make a meaningful impact on Edmonton and its visitor economy. This role includes a mix of office, event, and partner-facing work, with occasional evening and weekend hours and national and international travel.
Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.
#J-18808-Ljbffr