Manager - Business Analyst

Job Title: Manager, Business Analysis – Dynamics 365 (F&O / CRM)
Location: Onsite / Hybrid (Minimum 3–4 days onsite per week)Department: IT Operational TeamReports To: IT DirectorAbout the Role
We are seeking a strategic, hands‑on Manager, Business Analysis – Dynamics 365 (F&O / CRM) to serve as the functional lead for our enterprise Microsoft Dynamics ecosystem. Following past acquisitions and continuous operational growth, our systems landscape currently spans D365 F&O, legacy ERPs, IBM applications, Salesforce, and an expanding Power Platform presence. In this pivotal role, you will lead the transition from legacy business processes into modern D365 capabilities. You will act as both a Functional Leader and Business Analyst, working directly with business owners to capture requirements, define the roadmap, and deliver integrated solution architecture. Our current workload split is transitioning from heavily F&O-focused (60% F&O / 40% CE), meaning you will drive the core financial system strategy while guiding our expanding Customer Engagement portfolio. This role is open to seasoned Business Analysis Leads, Senior D365 Consultants, or Managers - D365 looking to maintain a hands‑on strategic management impact.Key Responsibilities
Functional Leadership & Strategy – Serve as the lead authority on financial system implementations and D365 roadmap strategy. Partner with business executives and departmental stakeholders to define, harmonize, and prioritize cross‑functional business requirements. Transform legacy operational workflows into optimized D365 F&O and CE native processes, reducing reliance on third‑party customizations where appropriate. Drive prioritization based on measurable business value, technical risk, capacity, and long‑term enterprise strategy. Deliver executive‑level reporting on platform health, solution architecture, release readiness, and value realization.Team Leadership & Operating Model – Lead, mentor, and build capacity across the internal D365 technical support team (including Senior Technical Support Administrators and D365 F&O/CE Developers). Own and mature the D365 platform operating model across intake, backlog prioritization, change governance, release management, and documentation. Provide performance management, professional development planning, and skill‑building as CRM/CE initiatives expand. Work closely with our internal Power Platform team (4 members) and the broader IT operational organization. Manage third‑party consulting partners, ensuring vendor deliverables align with corporate standards, security controls, and solution quality expectations.Qualifications & Candidate Profile
Mandatory RequirementsExperience: 5+ years of hands‑on Business Analysis and Functional Leadership within enterprise Microsoft Dynamics 365 environments.Core Expertise: Deep functional knowledge of D365 Finance & Operations (F&O) with a proven track record in system implementation, post‑go‑live support, and process optimization.Governance: Solid experience in IT operating models, release governance, change control, and stakeholder communication.Mindset: Dynamic strategic thinker capable of connecting legacy systems ("mosaic architecture") into a cohesive enterprise D365 solution.Nice‑to‑Have Skills: Functional or implementation experience with Dynamics 365 CRM / Customer Engagement (Sales, Customer Service) and integration patterns between F&O and CE. Exposure to Power Platform, Dataverse concepts, or low‑code application development. Relevant Microsoft certifications (e.G., D365 Finance Functional Consultant Associate, Sales Functional Consultant Associate). Prior experience managing third‑party system integrators and consulting partners.
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