Scheduler - Calgary

The  Scheduler  will ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. The Scheduler will also play a key role in supporting clinical operations by coordinating client schedules, ensuring accurate booking within authorizations, and maintaining efficient communication between families and clinicians.

Position Title: Scheduler 0.5
Reports To: Senior Operations Manager/Admin Team Lead
Work Schedule: Monday – Friday, 9AM - 2PM MT
Location: Remote / In-office in Calgary 

What your day-to-day looks like:
● Utilize effective and courteous communication skills to manage multiple phone lines, emails, and general inquiries, effectively prioritize requests.
● Coordinate with team to build, enter and maintain client schedules. Communicate schedule details to clinicians, CSRs, and families to confirm accuracy.
● Monitor cancellations, reschedules, and coverage needs daily; coordinate replacement sessions or staffing coverage as required.
● Respond promptly to new client inquiries in a professional and welcoming manner.
● Participate in administrative projects, create client/employee files, maintain staff/client records and filing.
● Maintain professional, family-centered communication with clients and staff.
● Order and track materials and supplies for clinic locations, ensuring stock levels are maintained and budget guidelines are followed.

Required Qualifications :
● Diploma or Certificate in Business Administration, Medical Administration, or related field.
● Minimum 1 year of experience in Customer Service or an administrative role

Preferred Qualifications:
● 1 year of experience in a call center environment
● Medical knowledge and/or medical background considered an asset Key Skills
● Strong interpersonal skills
● Results-oriented with problem-solving skills
● Quality Assurance
● Ability to multi-task
● Attention to detail
● Excellent verbal communication and written communication skills
● Excellent time management, organizational skills, listening and observational skills
● Strong computer literacy with various applications and programs
● Customer Service

What can Monarch House offer you

We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning, support, and guidance whenever you need it.

• Competitive compensation (for part-time and full-time staff)
• Supervision hours for aspiring and provisionally registered clinicians
• Access to mentorship, premium resources, and subscriptions for professional growth and development
• Comprehensive health benefits for you and your family (if eligible)
• Flexible work options: choose from 3-day, 4-day, or 5-day work week (for clinicians only)
• Seamlessly move to different clinic locations across Ontario, Alberta, or British Columbia
• Join our annual Best Practice Day for learning and reflection with our national community of clinicians
• Enjoy Paid Time Off and Wellness Days (pro-rated for hourly staff)
• Exclusive unlimited employee discounts (e.g. hotels, cinema tickets, Apple products and more)
• Mileage covered (for float staff and clinicians travelling to multiple centers and/or the community)

Meet your Monarch House team

Established in 2009 in British Columbia as an interdisciplinary treatment centre for individuals with autism spectrum disorder (ASD) and their families, Monarch House has now expanded its geographic network and services to include the full range of services for individuals with academic, behaviour, communication, learning, motor, physical, speech, social and vocational needs.

Monarch House is a dynamic team of professionals providing challenging career opportunities and fulfilling roles in British Columbia, Alberta, and Ontario. Our professional staff work collaboratively and/or individually with each client and specifically tailor services to their needs. Our services can be provided in our centres, at clients’ homes and schools, in the community, and in specialized housing settings. Working with the fields’ thought leaders, we conduct our own research and are committed to continuous learning to provide the most effective treatments possible.

Monarch House is an Equal Opportunity Employer

At Monarch House, we are committed to fostering a workplace where everyone feels a true sense of belonging and is supported to fully participate as their whole selves. We recognize that each individual may have unique needs, and we are dedicated to providing reasonable adjustments and accommodations upon request for any interview, meeting, event, or training program.

If there is anything we can do to support your full participation and engagement, we encourage you to let us know. Your experience, comfort, and ability to fully belong are important to us.

AI Use in Recruitment and Applicant Screening

We confirm that AI is not used to screen or evaluate applicants. While Monarch House encourages and supports the use of AI to streamline administrative tasks, we believe a human-centered focus on recruiting talented individuals is at the core of cultivating a work environment where everyone belongs. As such, all applications are reviewed by knowledgeable team members who understand the role and what success looks like in the position, to ensure fair and thorough hiring practices that consider individual knowledge, skills and abilities.

Important Information About Recruitment Communications

Be cautious of scam emails. Monarch House will only communicate with candidates using corporate email addresses ending in @monarchhouse.ca or @applytojob.com. If initial contact is made through Indeed or other job platforms, communication will transition to our corporate email shortly after.