IT Consultant

Empyrion Technologies is growing, and we're on the lookout for an experienced IT professional who loves tackling tech challenges and delivering amazing service. If you're someone who thrives on building, managing and supporting IT systems and you're looking for for that next step in your career, then this is the opportunity for you!

Please Note: This is a Hybrid-Office role, allowing you to work both in-office, at-home and on-site at the client offices. This role requires you to live and be able to commute to our Chilliwack office periodically along with visiting clients throughout the Lower Mainland of BC. Applicants who cannot live and drive within this geography will be declined.

Who We Are

Empyrion is an award winning MSP, recognized for several years on the MSP 501 list as one of the worlds top MSP's, as well as several local service awards and recognitions. We're a tight-knit team that thrives on helping organizations thrive through technology. Every day is different and offers up new opportunities to grow your skills and career. Our offices are in Chilliwack and Abbotsford, but we serve numerous clients all over BC, Alberta and the rest of Canada.

What We Do

We provide a range of common IT solutions, but our core focus is on Managed IT Support, IT Security, IT Infrastructure, Networking, Servers, Cloud Solutions, Microsoft 365, Business Continuity and Disaster Recovery, and VOIP.

What You'll Be Doing

You'll need to have some existing IT experience under your belt. This role is ideal for a Tier 2 or 3 tech looking to break into some new responsibilities and skills. Experience with Networking, Cloud Technologies, SharePoint, Azure, Servers are all going to be important to being successful in this role.

• IT Consulting: You'll be working with clients and our internal team to provide solutions that fit the customers needs to launch them into greater success.
• IT Projects: Help design, implement and manage IT projects for our clients.
• Client Support: Provide both proactive and reactive support to ensure client satisfaction. Address client issues promptly within the agreed-upon Service Level Agreements (SLAs).
• Network Administration: Oversee and administer network operations, ensuring reliable connectivity and network performance.
• Network Setup and Maintenance: Set up and maintain essential network configurations, including LAN and VPN connections. Ensure network security and stability.
• Device Management: Manage and support end-user devices including desktops, printers, and mobile devices to ensure seamless functionality.
• Hardware and Software Maintenance: Install, configure, and maintain computer, network and server hardware, software, and operating systems.
• Collaboration and Communication: Work closely with the help desk team to address user inquiries and provide timely solutions. Collaborate across departments to facilitate IT support.
• Documentation: Document technical procedures and contribute to the knowledge base to improve team efficiency and knowledge sharing.

Benefits

• Competitive salary ($58,000-$75,000 per year) and benefits package including dental, health, vision.
• Business casual dress code
• On-site parking
• Flexible work environment with options to work from home periodically
• Vacation time and flexible hours

Location:

This hybrid role is based out of our offices in Chilliwack and Abbotsford, allowing for minimal commutes for local candidates.

Our Expectations of a Successful Candidate:

• Proven Experience: Previous role as an IT Technician or in a similar capacity, with a track record of technical proficiency and problem resolution.
• Technical Expertise: Strong knowledge of computer hardware, operating systems (e.g., Windows, macOS, Linux), and different software applications (such as ERP's, Accounting Packages, CRM's, etc.). Familiarity with computer networking concepts and protocols such as TCP/IP, DNS, and DHCP.
• Troubleshooting Skills: Proficiency in diagnosing and resolving hardware, software, and network issues. Experience with help desk support and using ticketing systems. (ConnectWise or Autotask is a bonus).
• Communication: Excellent communication skills with the ability to clearly explain technical concepts to non-technical users.
• Team Collaboration: Ability to work both independently and as an integral part of a team environment.
• Problem-Solving: Strong analytical and problem-solving skills with meticulous attention to detail.

We offer competitive pay based on experience along with a extended health benefits package. If you are a dedicated IT professional looking for a challenging role in a dynamic environment, we encourage you to apply.

Job Types: Full-time, Permanent

Pay: $58,000.00-$75,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Work from home

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Chilliwack, BC V2R 3P1