Insurance Investigations Program Manager

Lead insurance investigations in a hybrid Waterloo position, combining investigative judgment with coaching, development, and team leadership. Guide analysts handling dental and drug investigations.Manulife seeks an experienced insurance investigator ready to lead Investigation Analysts. The role strengthens investigative thinking, practices, and capabilities through guidance, coaching, and relationship building. Technical benefits knowledge can develop in the role, while dental or drug investigation experience is an asset.Key Responsibilities:
Lead, coach, and develop Investigation AnalystsGuide complex, sensitive, and higher-risk investigationsAssess evidence, document findings, and recommend outcomesIdentify emerging fraud risks, trends, and opportunitiesImprove investigative processes, tools, controls, and practicesRequirements:
Experience conducting insurance investigations and developing casesExperience with dental, drug, health benefits, or provider investigationsKnowledge of claims, provider practices, or fraud risksLeadership, mentoring, coaching, or subject-matter expertiseFraud education, training, or professional designationBring insurance investigation expertise, analytical judgment, and coaching aptitude to Manulife’s Investigation Services team in Waterloo.
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