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Western Region Service Delivery Manager

Intact Financial Corporation

Lead regional workplace technology services across Western Canada with expertise in end-user computing and multidisciplinary team leadership. This hybrid opportunity supports Intact’s offices and remote locations.As Manager, Service Delivery – Western Region, you will shape regional service strategy across British Columbia, Alberta, Saskatchewan and Manitoba. The position focuses on customer-focused support, operational performance, employee experience and measurable improvement. You will report to the Director, End User Computing.Key Responsibilities:
Lead, coach and inspire a multidisciplinary regional service delivery teamExecute roadmaps for workplace support, devices and collaboration technologyCoordinate escalations, restoration, communications and corrective actionsMonitor service levels, resolution, backlog, restoration and satisfaction measuresManage vendors, budgets, capacity, resources, risks and dependenciesRequirements:
Bachelor’s degree or equivalent education and experienceAt least 10 years of relevant experienceMore than five years in technology service delivery or related rolesAt least five years managing technology professionalsEligibility to work in Canada and Western Canada travel availabilityBring strategic leadership, service analytics and workplace technology expertise to Intact’s Western Canada service delivery team.
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Vacancy posted 52 minutes ago
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