Technical Advisor

S3 Technologies is a leading IT services provider in the Greater Montreal area, serving bilingual SMB clients across a range of industries. We're a young, dynamic, and ambitious company with over 100 employees. Everyone here helps shape where the company goes, so you'll always be pushed to grow. You'll build relationships with our clients and play a key role in keeping their satisfaction high.
About the RoleAs a Technical Advisor, you'll guide and advise clients as they maintain and grow their technology infrastructure. You'll own the technical direction for each of your clients and work hand in hand with an Account Manager on every account.
Key ResponsibilitiesStrategic planning
Build an annual strategic IT plan (IT Plan) for each client
Assess each client's current state and make recommendations
Review audits and recommend fixes based on S3 standards and industry best practices
Work with the client to understand their needs and propose a plan that supports their business goals
Guide the client through the projects laid out in their IT Plan
Client relationships
Build strong, trusted relationships with the right people on the client’s side
Maintain, and show, a deep understanding of the client’s infrastructure
Give high-quality advice on technology opportunities that can make the client more productive and profitable
Proposals and opportunities
Prepare proposals for projects and other opportunities
Analyze and assess the needs and requirements for each project to succeed
Choose the right technologies to meet business needs
Estimate the tasks and effort each project will take
Vision and standards
Keep an eye out for new technologies that could benefit S3 and our clients
Set technology standards with the other Technical Advisors and the tech leads on other teams
Help build procedures that make work easier for our internal technical teams
Keep your own knowledge current
What we're looking forEducation and experience
College or university diploma in computer science or IT, or equivalent experience
5 years of experience in a technical role in infrastructure, managed services, IT projects, analysis, or advanced support
Experience at an MSP, in professional services, or preparing technical estimates and proposals is a major asset
Technical knowledgeYou have a solid general understanding of several of these areas:
Microsoft 365, Entra ID, Intune, and identity and access management
Azure, cloud services, and hybrid environments
Windows Server, Active Directory, and VMware and Hyper-V virtualization
Networking: LAN, WAN, Wi-Fi, firewalls, VPN, and SD-WAN
Backup, business continuity, and disaster recovery
Cybersecurity, vulnerability management, and risk reduction principles
Monitoring, asset management, and managed services tools
Professional skills
Ability to act as a trusted advisor to clients
Ability to build credibility with stakeholders at every level
Ability to bring stakeholders together around a shared vision
Strong decision-making skills and sound professional judgment
Ability to understand business challenges and turn them into practical solutions
Excellent verbal and written communication skills
Excellent presentation skills for both technical and non-technical audiences
Strong writing skills for preparing recommendations and proposals
Strong analytical and strategic thinking
Ability to identify risks, opportunities, and business impacts
Big-picture thinking that aligns technology recommendations with the client’s goals
Ability to work effectively with cross-functional teams
Ability to work with incomplete information, spot the gaps, and get the sign-offs you need
Organized and self-directed, with good judgment and the ability to handle multiple requests at once
Collaborative and technically curious, and eager to learn our company standards
Bilingual in French and English, both spoken and written
What you get at S3
Competitive salary based on experience
Flexible remote work (100% remote, plus access to our new offices at Place des Arts)
Comprehensive group insurance and telemedicine
5 PTO days, paid out if unused
Monthly cell phone allowance
A team of 100 IT pros who speak the same technical language you do
Annual retreat with your family
Downtown office (Place des Festivals)
Gym, showers, and social activities
Your path to successAfter 6 months
You're comfortable with all the tools you use in your role.
You work independently on your day-to-day tasks.
You've built working relationships with the account managers and the other S3 teams.
You've taken on several clients, you have a firm handle on their infrastructure, and you've built trust with each main contact.
After 12 months
You have a full client load.
You know your assigned clients’ infrastructure inside and out.
You can prepare and present several IT Plans each quarter.
You're a technical reference for your clients.
You're the go-to person for any decision about a client’s environment.
You play an active part in technology decisions for S3 and our clients.
You're comfortable helping choose new technologies and standards that benefit every team, from projects and infrastructure to security and user services, with a cybersecurity-first approach.
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