Member Solutions Centre

We are looking for a service-driven, detail-oriented individual to join our Member Solutions Centre team in Toronto, Ontario in a contract opportunity with potential for a permanent role. In this role, you will support members through a variety of communication channels, resolve inquiries with care and accuracy, and help create a positive experience at every stage of the interaction. This position is ideal for someone who brings strong customer service instincts, financial services awareness, and the ability to balance problem-solving with relationship-building.Responsibilities:• Respond to member questions received by phone and digital channels, providing timely, courteous, and accurate support.• Manage each inquiry from initial contact through resolution, ensuring members receive clear updates and appropriate follow-up.• Record interactions thoroughly in internal systems so information remains current, organized, and accessible.• Handle sensitive or escalated concerns promptly, involving leadership or external partners when additional support is required.• Verify member identity and apply privacy and compliance procedures consistently while maintaining efficient service flow.• Coordinate referrals to branch teams or specialized advisors when a member’s needs are better served through in-person or advanced financial support.• Promote relevant products, services, and current campaigns by identifying opportunities that align with member needs and financial goals.• Contribute to day-to-day operations by supporting scheduling, special assignments, cross-team collaboration, and continuous improvement efforts.• Maintain current knowledge of organizational policies, service offerings, and mandatory training requirements to deliver informed guidance.• Participate in committees or workplace initiatives as needed and assist with additional duties that support the overall success of the team.