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Customer Care Representative - Day shift (Monday to Friday 8:00-16:00)

usd49.92k - usd74.88k per year

Baxter

Baxter seeks a Customer Care Representative for their Mississauga office to handle customer inquiries and process orders across multiple channels. The hybrid role (3 days on-site) involves managing customer interactions, resolving issues, and maintaining service quality standards Monday to Friday, 8:00-16:00 EST.

Responsibilities

  • Respond to customer inquiries via phone, email, fax, and chat professionally and timely
  • Process customer orders and coordinate with internal teams
  • Resolve customer complaints and issues efficiently or escalate as needed
  • Maintain accurate records of customer interactions and meet satisfaction metrics
  • Participate in ongoing training to enhance customer service skills and product knowledge

Requirements

  • High school diploma or equivalent qualification
  • 3-5 years of customer service experience
  • Strong English communication and interpersonal skills
  • Proficiency in Microsoft Office applications
  • Ability to manage multiple priorities in fast-paced environment
  • Flexibility to work hybrid schedule with 3 office days weekly
  • Strong attention to detail and accuracy

Compensation: $49,920 - $74,880 annually

Vacancy posted 5 days ago
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