Tier Ii It Operations Analyst

Apply ITIL methods to Tier II support as an Operations Analyst for Manitoba Liquor & Lotteries end users and Manitoba casinos. Diagnose problems, recover services, and prevent recurring incidents.This Operations Analyst provides technical and non-technical operational support, user management, and lower-tier support assistance. The work covers software applications, file access, hardware, systems monitoring, and incident escalation. You will also support First Nations casinos within Manitoba.Key Responsibilities:
Diagnose and resolve Tier II support problemsDocument actions and close support callsInstall, configure, patch, and troubleshoot desktopsMonitor systems, services, capacity, and potential failuresEscalate incidents to appropriate Tier III staffRequirements:
Recognized IT degree or diploma, or equivalent qualificationsValid Manitoba Class 5 Driver's Licence and vehicle accessCommitment to continuous information technology learningRecommended certifications including A+, Network+, Linux+, or CCNACustomer service experience and project coordination exposure advantageousBring ITIL support, problem solving, systems monitoring, and user management skills to Manitoba Liquor & Lotteries operations.
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