High-Touch Customer Success Manager

Support Ashby’s high-touch customer experience by combining strategic customer guidance, product expertise, and scalable portfolio management.As part of Ashby’s High-Touch Customer Success team, you will serve mid-market and growth-stage organizations. You will manage approximately 60 customers while developing relationships with diverse stakeholders. The role emphasizes adoption, engagement, retention, customer voice, and continuous improvement.Key Responsibilities:
Build trusted partnerships across diverse customer stakeholdersSupport adoption, retention, and growth through customer engagementCreate customer “aha” moments through tailored teachingProvide customer perspective to internal product stakeholdersImprove Customer Success processes through data and iterationRequirements:
Strong track record in B2B SaaS Customer SuccessExperience managing portfolios exceeding $1.5M in total ARRClear communication and precise questioning skillsAbility to prioritize effectively across varied customersInterest in continuous improvement and data-informed workBring scalable customer partnership, thoughtful prioritization, and product learning to Ashby’s expanding High-Touch Customer Success function.
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