Head Of Customer Journey Enablement At Mfsg
Momentum Financial Services Group
Lead transformational initiatives at Momentum Financial Services Group as Head of Customer Journey Enablement. This hybrid role focuses on designing and implementing enterprise-wide journey frameworks that prioritize customer-centric solutions.
As a leader, you will guide the alignment of cross-functional teams and drive the journey-based operating model's evolution. With over 15 years of experience in customer experience strategy, you will ensure measurable business outcomes and facilitate governance frameworks for rapid decision-making. This role impacts the delivery of financial services to underserved communities, enhancing operational excellence.
Key Responsibilities: - Define and scale journey-based operating models - Set and propagate journey principles enterprise-wide - Facilitate cross-journey prioritization and trade-offs - Design governance frameworks for decision-making - Manage continuous evolution of the Journey Library
Requirements: - 15+ years in strategy or transformation leadership - Experience in senior director roles in complex environments - Expertise in customer journey design and management - Background in financial services or regulated industries - Bachelor's degree in relevant fields required
Make a difference by shaping customer engagement strategies at MFSG.#J-18808-Ljbffr
As a leader, you will guide the alignment of cross-functional teams and drive the journey-based operating model's evolution. With over 15 years of experience in customer experience strategy, you will ensure measurable business outcomes and facilitate governance frameworks for rapid decision-making. This role impacts the delivery of financial services to underserved communities, enhancing operational excellence.
Key Responsibilities: - Define and scale journey-based operating models - Set and propagate journey principles enterprise-wide - Facilitate cross-journey prioritization and trade-offs - Design governance frameworks for decision-making - Manage continuous evolution of the Journey Library
Requirements: - 15+ years in strategy or transformation leadership - Experience in senior director roles in complex environments - Expertise in customer journey design and management - Background in financial services or regulated industries - Bachelor's degree in relevant fields required
Make a difference by shaping customer engagement strategies at MFSG.#J-18808-Ljbffr
Vacancy posted 1 hour ago
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