Client Services Representative

Job Responsibility:

Position summary:

The main responsibility of a Client Services Representative is to create the first link between MEDLOG, the carriers and the customers for order fulfillment as well as review daily the pipeline volume and to communicate this to the rest of team.

Responsibilities:

• Work closely with other departments to ensure the correct information is gathered and entered in the system.
• Ensure the carrier responds to the order sent by either accepting it or rejecting it within 2hrs of dispatch.
• In the event of a rejection, the candidate must reassign the order to a different carrier.
• Ensure all the pending order received are handled within 2 business hours and the dashboard created to this effect is correctly utilized and cleaned.
• Develop a professional relationship with key actors in our business such as vendors and clients.
• Compile a daily list of available loads to guide the team handling the appointments.
• Trace all the empty containers not returned to depots or terminals.
• Monitor dwelling containers at carrier depots and terminals to ensure no MEDLOG caused storage is accumulated.
• Investigate any charge required by the carriers after 72hrs of delivery to ensure they are either correctly disputed or added to the order.
• Oversee the orders that are not ready to be invoiced to keep track of what would need to be updated in the system.
• Oversee the daily deliveries and make sure the container statuses are updated correctly.

Qualifications

• 1-3 years of experience in an order management role, with direct vendor interaction (Logistics or Trucking desk experience).
• Desire to provide the best possible experience for our customers.
• Ability to work in a fast-paced environment, multi-task, and work under pressure towards deadlines.
• Ability to access, retrieve, format data using various business systems and produce standard/nonstandard reports.
• Process oriented with improvement mindset.
• Interest in the shipping industry.
• Demonstrated experience in PC software applications (MS Office), and other related office systems.
• Strong organizational skills and attentive to detail.
• Bilingual (English and French), an asset.
• A proven history of building trusted relationships with both customers and sales.

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)
• Logistics: 1 year (preferred)
• Transportation: 1 year (preferred)

Work Location: In person