Community Manager

Job Responsibility:

Community Manager

Reports to: Chief Executive Officer

Job Purpose

We are seeking an enthusiastic and dedicated Community Manager to join The Two Twenty! This role is perfect for someone with a passion for providing exceptional service and fostering positive energy within a dynamic community. As the face of our space, you'll be responsible for creating an inclusive and welcoming environment while working independently to meet the diverse needs of our members and ensure smooth operations. You should have a natural ability to connect with people, offer support, and create a sense of belonging. If you're a proactive, people-oriented individual with a love for building strong relationships, we'd love to hear from you!

General Responsibilities

• Grow and maintain a strong membership and lease-up rate
• Ensure that the membership experience is curated to the highest level
• Cultivate a strong sense of community
• Manage the key drivers of financial success

Specific Responsibilities

· Respond to membership inquiries in person, online, and on the phone

· Regularly provide tours of the space and explain the offerings to prospective members

· Communicate regularly with members about their business needs

· Creation/execution of all sale agreements and leasing documents

· Develop, plan, and run member events

· Maintain the website and make changes on an ongoing basis

· Develop social media strategy to drive traffic to the website and the space

· Monitor membership management software

· Manage membership onboarding and offboarding processes

· Troubleshoot and solve member problems

· Monitor and maintain the physical space (desk, chairs, table, coffee, snacks, etc) and coordinate with Maintenance where needed

· Manage billing process and generate weekly and monthly reports

· Handle company bank deposits, receivables for tenants, coworkers, and customers of The Two Twenty

· Ability to think entrepreneurially to solve problems in unique ways and to develop new systems and processes

· Engage in marketing and outreach to recruit new members, fill vacant spaces, and grow community

· Provide support to other team members, as needed

· General company administration where needed

Key Tasks (requiring documentation)

· Tenant, coworker and customer invoicing schedules and processes

· Creating leasing documentation

· On- and off-boarding of members

Qualifications

· Highly organized and attentive to details

· Independent-minded and self motivated

· Experience working with Quickbooks Online an asset but not required

· Proficient with Microsoft Office Suite (particularly Excel)

· Proficient working on Mac OS

· Hospitality experience an asset

· Marketing experience an asset

· Customer service experience an asset

Details

Hours 9am - 3pm Mon - Friday

This position requires presence in the office, but accommodations can be made to work from home occassionally.

Permanent position

$45,000/annual

Job Type: Permanent

Pay: $45,000.00 per year

Benefits:

• Dental care
• Extended health care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 2025-03-21Expected start date: 2025-03-27