IT Technical Business Analyst - Intermediate (REMOTE) JP1015

Project Name: Request for Service (RFS) and Government Reorganization (GR)

Project Services requires a Project Coordinator to manage a churning portfolio of Request for Service (RFS) and Government Reorganization (GR) projects for Government of Alberta (GoA)

The projects are:

• generally of short duration and smaller scope
• to implement existing services/already approved GoA solutions that require the coordination of multiple IT teams
• requested by ministries across GoA

This position will:

• Organize immediate setup and reconfiguration of technology services for new facilities and office relocations, ensuring uninterrupted ministry operations.

• Coordinate and process requests for IT systems and infrastructure, ensuring alignment with ministry requirements and service standards.

• Oversee projects internal to the Ministry of Technology and Innovation

• For GR projects, coordinate the IT changes needed to facilitate a change to department name and/or movement of programs, services and personnel. This may involve changes to user accounts, distribution lists, security groups and shared mailboxes in Active Directory and/or shared network drives, business applications and telecom services.

Scope:

Project Overview

The Project Coordinator will be leading a team in the implementation and execution of information technology projects or are responsible for a complex specialized area within IT. Communication with stakeholders and co-workers will be essential in ensuring that project deliverables meet client expectations. The position will use diverse IT expertise to operate independently on assigned work or provide guidance to others.

This role is responsible for the coordination and completion of IT projects and oversees all aspects of projects. It builds and maintains working relationships with team members, vendors, and other departments involved in the projects while preparing project status reports for upper management.

The Project Coordinator is responsible for the planning, managing, and reporting on projects that range from internal branch or divisional based projects to ones that are single ministry or multi-ministry initiated and vary in scope and size. The Project Coordinator will be responsible for a portfolio of projects and will be responsible for ensuring stakeholder governance is effective, efficient, and constructively moving towards the direction of demonstrating value and benefits.

Examples of Types of Projects:

Request for Service (RFS)

• RFS INFRASTRUCTURE Ministry PM Led Projects
  • New build (New Office/Meeting room, New Floor, New building)
  • Restack/Revamp/Revitalization, Building/Floor Decommission (Decant)
  • Staff Moves (>10 Staff),

• RFS Technology Hosting / Refresh

Government Reorganization (GR)

• GR cabinet and ministry changes, name changes
• GR movement of programs, services and personnel

IT teams that might be involved: End User Computing (EUC),Cloud, Servers, Storage, Network, SuperNet, Printer, Video Conferencing, Active Directory, Security Admin, Cybersecurity, etc.

Duties :

• Follow provided processes for both RFS and GR projects to speed delivery and ensure consistency and efficiency, but welcome to suggest improvements for the team's review.
• Coordinate the implementation of IT infrastructure.
• Investigate, analyze, and coordinate the IT changes needed to facilitate a change to department name and/or movement of programs, services and personnel. GR projects involve Microsoft Active Directory and Microsoft file system security in the GoA environment
• Lead consultations and facilitate stakeholder meetings.
• Confirm and/or create business requirements, functional specifications and technical requirements
• Schedule, organize and lead project status meetings and other meetings as required
• Create project documents and associated planning documents
• Provide oversight and coordination to ensureprojects are delivered according to specified scope, deliverables, schedule – meeting client expectations while following GoA cybersecurityand other operational standards and processes.

• Provide online status report on allprojects, communicate regularly with team members and stakeholders on allprojects, and maintainprojectdocumentation in the team SharePoint.

• Utilizeprojectmanagement methodology and governance tools to manage resources and stakeholder engagement, ensuring effectiveprojectdelivery and the achievement of key business objectives.

• Harness AI tools to enhance and empower human capabilities, not replace them, while ensuring ethical and practical AI applications that maintain human control and security and privacy

• Provide tracking and reporting of time and status on all work as required.

• Document technical recommendations and provide technical advice and guidance to management, operations, and project team members and within shared IT services.

• Ensure change management processes are followed.

• Make recommendations to project team members pertaining to issues, risks, and client satisfaction.

• Collaborate with multi-disciplined teams on proof of concept and limited production roll outs.

• Provide quality control on production implementations.

• Communicate operation guidelines and policies to the clients.

• Apply and interpret how the operation guidelines enhance the department's way of doing business.
• Review new services and technology requests by business area and assess their impact on the operational environment, giving recommendations for remediation.