Bilingual Client Services Manager

Bilingual Client Services Manager leading complex implementations and service delivery for Manulife’s AdminAdvantage plan sponsors. Hybrid work is indicated by the posting.This manager leads Client and Account Specialists delivering end-to-end AdminAdvantage experiences. The role oversees enrolments, ongoing service, portfolio health, and client outcomes. It also shapes governance, operating models, and scalable best practices across the organization.Key Responsibilities:
Lead, coach, and develop Client and Account SpecialistsOversee implementations, enrolments, and ongoing client serviceResolve complex, high-impact escalations across functionsManage portfolio risks and service governance standardsDrive scalable continuous improvement across AdminAdvantage OperationsRequirements:
Bilingual French and English communication is requiredPost-secondary education or equivalent experienceExtensive leadership experience in complex client environmentsDeep understanding of Group Benefits and enrolment processesProficiency with Microsoft Office 365 toolsLead bilingual client service excellence through complex implementations, escalations, governance, and operational improvement at Manulife AdminAdvantage.
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