Customer Solutions Specialist

Join easyhome — Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women.

At easyhome, we make more than home goods accessible — we help Canadians build brighter futures. Through flexible payment plans, we give our customers the power to furnish their homes, improve their quality of life, and take steps toward stronger financial standing. If you’re passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives — one lease at a time.

A day in a life of a Customer Solutions Specialist:

• Customer Engagement & Sales
  • Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
  • Interview customers to understand their financial and personal needs to match them with the appropriate financial, leasing, and/or service product solution.
  • Transparently communicate lease and credit terms and conditions and educate customers on credit-building opportunities.
  • Maximize sales of goeasy’s financial services and home goods through methods such as cross-selling.
• Account Management & Collections
  • Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts.
  • Perform administrative duties and secure all required information to fulfill customer contracts for products and services, including evaluating applicant’s financial status and ability to repay.
  • Conduct collection activities on financial services and products while maintaining empathy and professionalism.
  • Build long‑term customer relationships to create trust and increase customer retention.
  • Follow up with customers on missed payments and negotiate repayment terms where applicable.
• Retail Operations
  • Uphold merchandising standards, including assisting with showroom set up, pricing and promotion changes, and managing and tracking inventory.
  • Keep your store looking its best by maintaining cleanliness, organization, and a customer‑ready environment.
  • Bring products to life by assembling and disassembling electronics and home furnishings as needed.
  • Coordinate delivery paperwork and ensure accurate documentation for lease and finance applications.
  • Perform out‑of‑store duties such as assistance with delivering merchandise, collection activities, and administrative duties.
  • Perform other duties as assigned by management.

What We Are Looking For

• Proven communication and interpersonal skills with a passion for helping others.
• Sales‑oriented mindset with the ability to meet targets and drive results.
• Experience in a customer‑facing environment (retail, finance, or leasing preferred).
• Strong multitasking abilities and attention to detail.
• Availability to work a variety of shifts within store operating hours (10am‑7pm Mondays to Saturdays).
• Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset).
• Comfortable with sales calls, collections, and having difficult customer conversations.
• Must be legally eligible to work in Canada and able to pass background checks (criminal, employment, and credit). Having a driver’s licence would be considered an asset.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.

We are offering $19.00 - $20.00/hour CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Sometimes total compensation expectations may exceed the posted range; we encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

Diversity, Inclusion, and Equal Opportunity Employment: goeasy is committed to an inclusive, equitable and accessible workplace. We provide accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help remove barriers so you can participate throughout the interview process.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.