Senior Mainframe Operations Support Analyst

Keep critical mainframe services available through continuous monitoring, batch failure resolution, incident escalation, and operational system updates.This senior Operations Support Specialist maintains production scheduling and batch processing for public-facing applications hosted in OPS Guelph and Kingston data centres. The position addresses system updates, upgrades, changes, recovery exercises, and service commitments. It also contributes to training, documentation, and audits.Key Responsibilities:
Monitor critical mainframe services against defined SLAsTake prompt action or escalate technical issuesCoordinate production incident escalation and communicationsParticipate in disaster recovery exercises and testingDevelop training communications and procedural documentationRequirements:
5-8+ years supporting large zOS mainframe systemsDemonstrated TSO/ISPF and JCL experienceKnowledge of Incident and Change Management activitiesStrong documentation and communication skillsKnowledge of Service Management Tools and ITILSupport resilient mainframe operations with monitoring, incident management, recovery testing, documentation, and production batch expertise.
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