Commercial Insurance Manager

Axis Insurance Managers Inc. dares to be Elite. We strive to be the best in our industry, helping people protect what matters most to them. We innovate. We collaborate. We push ourselves, and one another, to be more than we were the day before. To work with us means approaching each day with a passion for what you do, knowing that you make a difference – to your clients, to your colleagues, to yourself.We’re looking for people who are continuously growing – from Good to Great, from Great to Elite.We’re looking for YOU.As a Commercial Insurance Manager a typical day might include:ManagementCollaborating with the HR recruitment team, maintains, develops, and attracts skilled staff to the BSAA teamActing as liaison between direct reports and Account Executives when issues arise requiring attentionPerforming staff performance evaluations and makes recommendations as requiredApproving, monitoring, and tracking department vacation, sick, and remote workdays for direct reports, providing quarterly summaries to the Director of Commercial LinesReviewing and monitoring any staff expenses for direct reports, including Continuing Education coursesCollaborating with the Director of Commercial Lines to oversee the development of workflow systems to effectively and efficiently manage workload of the Commercial Insurance teamWorking with the Director of Commercial Lines and other department managers to allocate Commercial Lines accounts for marketing and account administration to ensure optimal efficiency and effectivenessWorking with the Director of Commercial Lines and other department Managers to develop content and lead monthly round tablesActing as liaison between the Administration, Accounting, and Epic teams, which includes but is not limited to attending weekly Epic meetings;
confirming licensing and back ups to administration;
sharing accounting workflow changes, etc.Working with the Director of Commercial Lines and other department managers to develop and implement corporate initiatives as required by the Senior Management TeamReviewing monthly reports to ensure accounts are renewedReviewing/Approving Monthly Timesheets for Non-Exempt direct reportsConducting process and needs assessments across the department, implementing initiatives for continuous improvementEffectively motivating and supervising employees, including team buildingDeveloping and maintaining high service level standards for the departmentPerforming periodic file audits to ensure procedures are followed by all direct reportsAccount Management and Broking Services SupportProactively obtaining underwriting information from potential and renewal clientsCreating and sending submissions to underwriters (where re-marketing is required)Liaising with clients on the status of their request for coverage or renewalPresenting quotes and/or renewals to clients, obtaining orders and binding coverage with underwritersMaintaining a technical and service-oriented relationship with clients and underwritersKeeping the Account Executives up to date on the status of client accountsHandling routine customer and Account Executive inquiries/concerns in a timely manner and to an agreed upon Practice Group standardProviding support to BSAA staff and Account Executives on new business and complex renewals, including structuring insurance programs;
strategizing marketing and negotiations approach;
reviewing wordings;
and assisting with cross-border placementsPreparing submissions;
sends to market;
negotiates coverage and pricing;
reviews and compares terms;
reviews with Account Executives;
binds coverage;
and checks documentation for renewals and new business, as applicableProviding marketing and policy rating servicesLiaising with Account Executives to discuss client needs and make recommendations regarding terms and conditions obtainedProviding ongoing servicing as required, negotiating midterm changes with insurersCreating and following up on abeyances and documentation requestsActing as technical support to staff for policy coverage and company underwriting information needs, including policy wording review/comparison and review of contract and lease agreementsYou are passionate about:Providing friendly, professional serviceMaking a positive difference to those around youSharing ideas and working with a great team of proactive, innovative thinkersLearning, growing, and pushing past barriersLiving with integrityTaking ownership of your work and actionsYou’re outstanding at:Building relationships – with clients, with underwriters, with colleagues … YOU are a people person!Staying on top of priorities … YOU know every deadline and live by your To-Do list!Paying attention to the little things that make a big difference … YOU dot your I’s, cross your T’s, and check all your boxes to make sure it’s done right ... the first time!Managing your time … even in a pressure cooker, with deadlines looming, YOU keep your cool, knowing you’ve got this!Proactively getting stuff done … YOU follow up and follow through!Working behind the scenes to ensure an exceptional customer experience … YOU know that the customer expects excellence … and so do you!Must haves:Minimum 7 years Commercial insurance experience, consistently meeting internal core competenciesRIBO license (Ontario) or equivalent license in the individual’s province of residence, with the ability to obtain a British Columbia licenseYou want a leg up?CAIB, CIP, CRM or other insurance designations, an assetPost Secondary Degree, considered an assetExperience using EPIC broker management system, considered an assetWhat’s in it for YOU?Fun!
From team-building activities to contests and giveaways, holiday parties to virtual/in-person social events, we believe in building connections, knowing that a happy team makes a happy workplace!Career potential & leadership opportunities.
We pride ourselves on training and mentoring for success.Competitive Employee Benefits Plan.
The Axis Group has customized medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for your & your family.Work/Life Balance.
Our offices operate 8:30am – 4:30pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU.We’re excited to meet YOU!Axis Insurance Managers Inc. is committed to fostering a culture of mutual respect and inclusion, recognizing that our success is enhanced by diversity. We seek to recruit, develop, and retain top talent from a diverse candidate pool.
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