Veterinary Assistant / Customer Experience Coordinator

Hospital: Thousand Islands Veterinary Services

Job Type: Full-time Veterinary Assistant / Receptionist

We are searching for our next team member! Ideally, we're looking for an experienced Veterinary Assistant, but we are willing to train a new Veterinary Assistant Graduate for the right fit. Maintaining a safe, respectful working environment that supports a healthy work/life balance and where everyone gets along and supports the team is important to us. This career can be a challenge, so we want to surround ourselves with supportive and positive, fun-loving people.

Our Veterinary Assistants assist the Veterinarians and Technicians with patient care and treatment, monitor hospitalized patients, assist with surgeries, general housekeeping tasks and they ensure animals have clean and comfortable kennels during their stay. They also assist with reception, so experience with Avimark software would be an asset. The position requires practical knowledge of hospital organization and services, animal patient care and knowledge of standard procedures. The successful candidate will have strong interpersonal and communication skills as these are vital for us to care for both our patients and each other. A desire to provide the best customer service possible is integral to being successful in this role as we pride ourselves on our level of care and compassion and going above and beyond to exceed client expectations.

Thousand Islands Veterinary Services is a quick drive, 20 minutes East of Kingston and 30 minutes West of Brockville, in beautiful Gananoque. We are a companion animal hospital that also sees exotics! We pride ourselves on the quality of our medicine, our relationships with each other and our clients, and how we treat our staff. We're fully equipped with: in-house laboratory and blood analyzer machines, surgical suite, dental suite, digital X-ray (dental included), ultrasound, and therapeutic laser. We have 3 doctors, but usually have 2 working in clinic at a time. We have weekly team meetings where everyone is heard and has input.

Qualifications

Veterinary Assistant Diploma (preferred)

Must be 18 years or older (for being able to assist with radiography)

Genuinely enjoys working with animals and can deal with them even when they are stressed, ill or in pain.

Ability to meet the physical demands of the job. Work requires lifting, carrying and restraining animals (will be assisted by other staff members in lifting animals over 50 lbs.) Should be able to lift 50 lbs on your own.

Job requires to be walking or standing for extended periods of time; frequently working in a bent or squatting position.

You should contact us if you are

• Looking for a place to help you to continue to develop your skills and support you in becoming the best Veterinary Assistant that you can be.
• Someone who wants to provide high quality medicine with a small town feel where you really get to know your patients and their owners.
• An excellent communicator with your co-workers as well as your clients.
• Able to demonstrate initiative, accountability and are motivated in your work.
• Someone who enjoys working as part of a team, but you also enjoy taking the lead and working independently to complete tasks.
• Someone who brings a positive attitude to the workplace, and you encourage the best in fellow team members.
• Someone who has a desire to use all of your skills to play an active role in the care and service that our clients and patients receive.
• Wanting to work as part of a collaborative team where your voice and opinions are heard, validated and actively requested.

Compensation includes

• Hourly rate range: $18-22/hr depending on experience.
• Continuing Education (CE) Allowance
• A Comprehensive Health Benefits Package
• Employee Assistance Program
• Paid Vacation time
• Paid Sick & Personal Days
• Generous Veterinary Discounts for your personal pets
• Uniform Allowance
• RRSP
• Long Term Disability
• Life Insurance Coverage
• Profit Sharing Program

Feel free to reach out and tell us what you need to join our team! Everyone is an individual, and we want to respect what is important to you, so please tell us what those things are. We have always supported work/life balance and this is becoming increasingly vital in our industry. Let's talk about what you need to feel that you have that.

Contact Tracy at: [1] ***email_hidden*** with any questions that you might have or to set up an interview. We'd love to hear from you!

References

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1. mailto: ***email_hidden***