Bilingual Managed Services Manager

Lead bilingual FR/EN managed services delivery at PwC, using ITSM expertise and client leadership to meet expectations and service-level agreements.As a Manager in Managed Services, you will oversee daily operations for application, infrastructure, and AI contracts. You will coordinate consulting groups, clients, delivery teams, and partners while applying ITIL support processes. The work includes service quality oversight, client communication, performance reporting, financial management, and transition activities.Key Responsibilities:
Manage daily operations across managed services contractsTrack tickets, resolutions, hours, and service-level agreement performanceLead team huddles and mentor delivery teamsCommunicate issue progress and ticket closuresFacilitate client, staff, and partner escalationsRequirements:
Six or more years in a technology environmentConsulting and managed services experienceKnowledge of ITIL support processesExperience with end user support and front office applicationsITILv3 or v4 Foundations certification preferredApply your managed services leadership, ITSM knowledge, and bilingual communication skills to support PwC client outcomes.
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