Continuous Improvement Manager Airport Operations

Drive continuous improvement at Toronto Pearson using Lean principles, operational insights, and stakeholder collaboration across airport functions.As Manager, Operational Modernization, you will lead cross-functional initiatives supporting safer, more resilient, efficient, and cost-effective operations. You will work with Airport Operations, IT, Customer Experience, Commercial, and Airport Development Technical Services. The position combines modernization delivery, business cases, governance, and capability building.Key Responsibilities:
Translate performance insights into priorities and recommendationsContribute to business cases and implementation plansIdentify constraints, capacity risks, and service impactsCoach direct reports and build improvement capabilityPromote Lean, innovation, operational excellence, and knowledge sharingRequirements:
8+ years of progressively responsible relevant experienceSuccess delivering productivity or continuous improvement initiativesKnowledge of airport operational functions and capacity planningStrong written, verbal, presentation, and change communication skillsAdvanced proficiency with Microsoft Office toolsApply continuous improvement, Lean thinking, and operational leadership to modernize Toronto Pearson’s complex airport environment.
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