Practice Manager for a brand new IVF center - St Johns, NFL, Canada

Practice Manager for new IVF Centre, NFL, Canada 

We are recruiting for a brand new, patient-focused fertility clinic offering the full range of assisted conception treatments, including IVF, ICSI, frozen embryo transfer, egg freezing and donor programmes. 

The successful candidate will lead the non-clinical team, keep the patient journey running smoothly from first enquiry to treatment and beyond, and make sure the clinic operates efficiently, profitably and in full compliance with regulatory standards.

• Oversee facilities, suppliers, IT systems and the electronic patient record, resolving operational issues promptly

Team Leadership

• Recruit, train, supervise and appraise non-clinical staff, managing rotas, absence and performance
• Build a positive, patient-centred culture and strong collaboration between clinical and non-clinical teams
• Patient Experience

• Champion a sensitive, high-quality patient journey, handling complaints and feedback and driving improvements
• Ensure consent, counselling referrals and patient information processes are timely and accurate

Finance & Performance

• Manage budgets, treatment pricing, invoicing and payments, including self-funded, public-funded and insured patients
• Track KPIs such as enquiry conversion, cycle volumes and patient satisfaction, and report to senior leadership

Required Qualifications & Experience

• Proven experience as a Practice Manager or Operations Manager in a fertility, private healthcare or clinical setting
• Strong people management skills with experience leading multi-disciplinary teams
• Commercial awareness with experience of budgets, financial reporting and KPIs
• Excellent communication and organisational skills, with empathy and discretion in a sensitive patient setting
• Confident with practice management or EPR systems and Microsoft Office; a management or healthcare qualification is desirable