deskside support technician
$80k per yearFull-time
MSP CORP
Overview
Languages
Bilingual
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Help desk
- Consulting firm
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
Credentials
Certificates, licences, memberships, and courses
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft certified solutions associate (MCSA)
Experience and specialization
Computer and technology knowledge
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- MS Office
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Own vehicle
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Vacancy posted 1 day ago
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