AI Support Analyst

Job Title: AI Support Analyst

Location: Toronto, ON

Work Arrangement: Montreal; Hybrid: 3 days in office

Employment Type: Contract/FTE

Duration: 12 Months

Domain: BFSI

Pay Rate: CAD $60-63/hour Incorporated

Application Deadline: July 30th, 2026

SKILLS REQUIRED

Job Summary:

Skills: 5+ years in a technical support, service desk or application-support role in an enterprise environment.

Required Skills:

• AI tools support: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, Zoom AI Companion
• Enterprise technical support / Service Desk / Application Support
• Microsoft 365 (M365)
• AI product troubleshooting and end-user support
• Incident management and issue triage
• Ticketing systems: ServiceNow, Jira
• Knowledge management: Confluence , Knowledge Base (KB) documentation
• ITIL framework and incident escalation
• Level 2/Level 3 support coordination
• Root cause analysis and issue reproduction
• QA support and validation testing
• Technical documentation and knowledge article creation
• FAQ and self-service content development
• Structured query/documentation capture
• Multi-channel support (Helpdesk, Email, Chat, Support Channels)
• Enterprise application support
• Technical mentoring and knowledge transfer
• Customer issue resolution and escalation management
• AI product onboarding and feature adoption
• Continuous learning of emerging AI technologies

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.