Demo Support Technician

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Advanced, Demo Support TechnicianJob Code: 40419
L3HARRIS WESCAM Division
Waterdown, Ontario
About L3HARRIS WESCAMAs a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.
Primary Responsibilities
Work independently to organize and maintain Demo / Training / Loaner & Ancillaries assets in the Demo Management Office (DMO) on continuous basis.
Maintain Customer Experience Center technical setups for seamless training course delivery and demos
Plan, setup and execute In-House Customer Demonstrations, showcasing the products capabilities and features
Configure, troubleshoot, remedy and update all demo MX systems requiring repairs, tuning or TIB’s / Mod Kits.
Take ownership of the “small tools” demo budget;
order / re-supply damaged tools or consumables.
Independently track and report on location of assets through Asset Tracking System (ATS) database
Proactively create packing, transfer and / or shipping requests in ATS software management tool for shipping and receiving equipment.
Independently handle daily shipping/ receiving of demo assets;
pack and unpack equipment in and out of cases.
Coordinate and communicate directly with Sales Account Managers and their customers to define demo concept of operation, equipment scope and systems configuration.
Compile kit list, document and communicate MX system configurations to be demonstrated by others
Collaboratively design/ fabricate missing ancillary equipment peripherals to support MX product installations on customer vehicle platforms or integrated mission systems
Independently configure, backup and test MX camera features, options and stability proviso per customer and export requirements.
Provide support to Demo technician in validating the proposed integrated system solution prior to customer equipment delivery.
Make suggestions on support equipment procurement and solutions development for complex demonstration scenarios
Perform daily safety inspections on all lift / handling equipment
Receive, signoff, and dispense all miscellaneous packages delivered to shipping for Sales & Marketing and Customer Service Group
Respond to / direct Customer / Sales Account Manager inquiries related to MX products
Update BPMS documents, workflows and datasheets to ensure procedures are up to date and relevant to all products
Required Capabilities
Experience with operating and troubleshooting WESCAM MX family of products
Experience in the assembly and / or repair of WESCAM MX family of Products
Ability to read and interpret electrical schematics and mechanical assembly drawings
Familiarity with WESCAM maintenance software is an asset
Experience in the use of test and measurement tools, including multi-meters, oscilloscopes, calipers etc.
Familiarity with the use of software / firmware programing tools such as MPLAB and Xilinx
Strong administrative skills with understanding of logistics operations.
Knowledgeable in the use of MS-Office software programs
Works proficiently alone or in-group setting.
Ability to do small group presentations
3 years’ experience in the Maintenance and Repair of WESCAM MX family of products an asset
Desired Education And Experiences
Community College Diploma in mechanical / electrical technology or equivalent
Requires highly developed job knowledge/skills.
2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.
This posting is for a current vacancy. In the province of Ontario, Canada, the pay range for this position will be $70,000-95,000 /yr.
At L3Harris, we foster an inclusive and equitable workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.
L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance. In addition, L3Harris performs pre-employment substance abuse testing where required.
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