Staff Software Engineer (Contact Center Pro)

Job Responsibility:

Ready to be a Titan? You will be part of the Engineering leadership team at ServiceTitan responsible for the technical direction of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities. We are looking for someone to lead all technical aspects of an engineering team at ServiceTitan. We need a highly technical, forward-looking, leader who will own the technical vision of a squad and be accountable for the successful execution of that vision. We also desire those who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity. What you'll do:

• Own from end to end the short and long term technical vision of your squad.

• Be responsible for all major technical decisions for your squad (a successful lead will be able to influence the decisions of their team without having to make all of them).

• Provide technical mentorship and guidance to engineers within your team and others.

• Help your team to improve the technical quality of their work through regular technical design and code reviews.

• Share your technical knowledge and expertise through regular tech talks and/or blog posts.

• Communicate effectively with engineers, product managers, customers, partners, and other leaders.

What you'll bring:

• We expect that as an individual contributor, you are a role model.

• You will be expected to guide the technology decisions of your team, while contributing alongside them.

• Equivalent of 8+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers).

• Equivalent of 15+ years of industry experience.

Expert-level knowledge of:

• Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other).

• HTML5 and JavaScript; experience with Typescript and React is a plus.

• Git, unit testing, debugging, profiling, performance monitoring.

• Strong communication and technical writing skills.

• B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $166,500 CAD - $249,700 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.