Lead Supervisor at DriveTest Centre

Take your supervisory skills to the next level at Serco Canada as a Lead Supervisor at the DriveTest Centre. Focus on strong leadership and customer service in a dynamic environment. In this supervisory role, you will plan and coordinate the activities of front-line employees to meet service goals effectively. The position requires strong communication and performance management skills, as well as a comprehensive understanding of customer service principles. Contribute positively to the team and customer satisfaction. Key Responsibilities:

• Plan and lead daily operations of the centre
• Manage workflow and staffing assignments
• Conduct training on LCS systems and updates
• Serve as a communication link with external agencies
• Ensure adherence to safety and compliance standards

Requirements:

• 4 to 6 years of supervisory experience required
• Minimum two years in Customer Service or Driver Examination roles
• In-depth knowledge of licensing legislation
• Proficient with Microsoft Windows tools
• Clearance from Criminal Record Checks required

Harness your leadership abilities to elevate service standards and team performance at Serco Canada. #J-18808-Ljbffr