Guest Services Communications Lead

Lead global Guest Services communications for Arc’teryx from Vancouver, with hybrid remote work and responsibility for clear, consistent brand alignment.As Communications Lead, Guest Services, you will guide strategy, execution, and continuous improvement across global teams. You will lead people, shape guest-facing and internal content, manage change communications, and strengthen the guest experience through data-informed decisions. Cross-functional partnerships support business priorities, product launches, operational updates, and brand initiatives.Key Responsibilities:
Lead, coach, and develop a communications teamDevelop global Guest Services communication strategiesOwn guest-facing content, internal communications, and knowledge resourcesDeliver change communications for updates and launchesEvaluate effectiveness through metrics, audits, and feedbackRequirements:
Five-plus years of communications experienceDemonstrable leadership responsibilities in communicationsBachelor’s degree or equivalent experienceExperience with customer service communication and user experience writingChange management, Adobe InDesign, and Microsoft Office experienceBring strategic communication, team leadership, and change management expertise to Arc’teryx Guest Services in Vancouver.
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