Microsoft Cloud It Consulting Team Lead

Lead Microsoft cloud delivery and technical coaching remotely, supporting clients from Alberta or British Columbia with occasional site requirements.This Senior IT Consultant and Lead, Client Experience role combines Microsoft 365, Azure, identity, endpoint management, and security administration. You will troubleshoot complex environments, guide colleagues through technical problems, and connect recommendations to client operational needs. The position also supports managed services reporting, project work, proposals, estimates, procurement, and handoffs.Key Responsibilities:
Administer Microsoft 365 and Azure client environmentsResolve complex escalations and identify underlying causesCoach consultants through technical problems and prioritiesReview reports, changes, outages, and follow-up workMaintain documentation supporting continued client deliveryRequirements:
Five or more years of IT consulting experienceExperience with Entra, Intune, Defender, and endpoint managementAdministration experience across cloud and on-premises infrastructurePrevious team leadership involving allocation, coaching, and quality reviewValid driver’s licence and vehicle for client-site supportUse Microsoft cloud administration, infrastructure expertise, and practical coaching to strengthen technical delivery and client service outcomes.
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