Sap Brim Support Lead Project Manager

HCLTech

SAP BRIM support leadership and project management define this full-time opportunity, spanning production operations, enhancements, and operational governance. The location remains unspecified.This experienced SAP BRIM Support Lead / Project Manager oversees Order-to-Cash and Lead-to-Cash monetization support. The work combines functional knowledge of SOM, CC, CI, and RAR with ITIL governance, incident resolution, and delivery management. You will coordinate blended teams and business stakeholders.Key Responsibilities:
Lead Level 2 and Level 3 SAP BRIM production supportTrack MTTA, MTTR, SLA compliance, backlog, and first-time-fix ratesEscalate Priority 1 and 2 billing incidentsManage release cadences, change requests, and enhancementsCoordinate requirements, testing, cutover, and stabilizationRequirements:
Eight-plus years of IT delivery or support experienceFour-plus years working in SAP BRIM environmentsThree-plus years leading projects or application maintenance servicesDepth in at least two BRIM componentsExperience with ITIL, ServiceNow, Jira, or SAP Solution ManagerApply SAP BRIM functional expertise, ITIL governance, and project delivery discipline across critical monetization support services.
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