Advisor, Business Operations Servicing And Enablement

ABOUT US
We're one of Canada's largest pension investors, with CAD$320.6 billion of net assets as of March 31, 2026.We invest funds for the pension plans of the federal public service, the Canadian Forces, the Royal Canadian Mounted Police and the Reserve Force. Headquartered in Ottawa, PSP Investments has its principal business office in Montréal and offices in New York, London and Hong Kong.Capturing and leading complex global investments requires us to work as one to seize valuable opportunities, in close collaboration with some of the world's top companies. At PSP Investments, you'll join a team of motivated and engaged professionals, dedicated to propelling our organization further than ever before.ABOUT THE TEAM
Business Operations Servicing and Enablement (BOSE) serves as the bridge between business operations, data, and technology. The team enables the effective consumption and operationalization of investment platforms and business capabilities by providing operational support, process guidance, incident coordination, stakeholder enablement, and operational readiness services.Reporting to the Director, Business Operations Servicing and Enablement, the role acts as a trusted partner to business and technology stakeholders, helping ensure that operational processes, support models, and business capabilities are effectively implemented, supported, and continuously improved throughout their lifecycle.ABOUT YOUR ROLE
As an Advisor, Business Operations Servicing and Enablement, you'll:Provide operational guidance on business processes, system behavior, dependencies, and impactsContribute to process improvements by identifying opportunities to simplify, standardize, and automate operational processesProvide operational support for SimCorp One and other investment platforms, including daily production activities, incident resolution, business initiatives, and platform enhancementsCoordinate operational readiness, migration, and transition activities to support the successful integration of changes into day-to-day operationsSupport the implementation and evolution of SimCorp One and other investment platforms, including business requirements, operational impacts, testing, readiness, and user supportAnalyze complex operational issues, identify practical solutions, and coordinate resolution with business, technology, project teams, and vendorsSupport production processes and operational chains, including monitoring, incident management, escalations, and continuous improvement of support practicesCollaborate with business, technology, data teams, and service providers to support operational needs across Public Markets, Private Markets, Performance, Accounting, and other downstream consumersPrepare and maintain operational documentation, including procedures, support models, runbooks, knowledge articles, transition materials, and issue logs to support business continuity and operational excellenceWHAT YOU'LL NEED
Bachelor's degree in finance, business administration, information systems or another relevant fieldMinimum of five (5) years of relevant experience in investment operations, investment systems, data operations, or related financial services functionsStrong understanding of investment operations, including trade lifecycle, reference data, settlement, counterparty and collateral data, and system dependenciesExperience supporting system implementations, migrations, or transformation initiatives, preferably involving SimCorp One, Bloomberg AIM, SWIFT, Bottomline, or similar investment platformsStrong documentation, communication and coordination skills, including the ability to translate operational needs into clear requirements and actionable follow-upsAdvanced proficiency with Microsoft Office tools;
experience with data files, system extracts, runbooks, operational dashboards or SQL-based analysis is an assetBilingualism: English and French (frequent interactions in English with PSP employees based in our offices in Hong Kong, London and New York, and interactions in French with employees in our local offices in Montreal and Ottawa)We offer a tailored employee experience and competitive total rewards and benefits package* designed to attract and retain global diverse talent, reward performance, and reinforce business strategies and priorities. Beyond salary and incentive pay eligibility, you have access to:Investment in career developmentComprehensive group insurance plansCompetitive pension plansUnlimited access to virtual healthcare services and wellness programsGender-inclusive paid family leave policy : up to 26 weeks for primary caregivers, 5 weeks for secondary caregiversA personalized family-building support, from pre-pregnancy to menopause, with available financial assistanceVacation days available on day one with additional days on milestone service anniversaries, and summer Friday afternoons offA hybrid work model that includes four in-office days,
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