Manager, People & Culture

Manager, People & Culture - Job Description

Bursting Silver Background

A 2-time Top 100 Best Workplaces in Canada and 4-time Great Place to Work® Certified company, Bursting Silver is a professional services company focused on delivering technical solutions to Canadian and US non-profits, including professional associations, unions, regulatory bodies and non-governmental agencies. Bursting Silver has staff across Canada and the United States, and we pride ourselves on our unique culture and having fun while we work! We look for team members who have a passion for people, technology, are driven by providing exceptional service, and love to find creative solutions to solve tough problems. Our people provide client support across AI products, web-based applications, IT strategy, mobile applications, business analysis, project management, data migrations, system upgrades and application support.

Role Overview

We are seeking a Manager, People & Culture to join our purpose-driven team on a permanent, full-time basis.

As the sole People & Culture representative, you will be the main point of contact for employee experience, people development and benefits, while providing support across our strategic people & talent initiatives. This role is ideal for candidates with an “HR/People Generalist” background and a varied skillset, who relish the opportunity for growth and development. This is a hands-on People role — in the same week you might be updating time-off balances, coaching a Team Lead, and planning our company retreat.

Who we are looking for:

• You are a people-first culture champion – you are the natural voice for our people
• You are the energy behind our celebrations, traditions, and the moments that make work fun
• You build deep relationships across all levels of the company – employees seek you out, trust your integrity, and know you'll advocate for them
• You are an ambitious and accountable person – you can implement inventive solutions to solve tough problems
• You possess a continuous improvement mindset – you don't rest on your laurels and know that growth is not a checklist
• You are smart, agile, and driven – you can take an assignment head-on and run with it
• You know best practice is only best practice when it fits – you'd rather build the right solution for Bursting Silver than import a framework because a textbook said so
• You balance big-picture thinking with hands-on execution – you're as comfortable designing a program as you are running the day-to-day work behind it
• You are a strong communicator (English) with a friendly and helpful personality
• You are all about Team. Although we may not always be at the same place or working on the same project – we are always connected and communicating with one another to support each other. We leverage technology to the max
• You care – about our people, our clients, and your community. Giving back is such an important part of what we do

Key Responsibilities

The Manager, People & Culture, reporting to the Chief Consulting Officer, is responsible for a range of duties and tasks including, but not limited to, the following:

Culture & Engagement

• Plan and support company-wide culture initiatives including retreats, recognition programs, celebrations, surveys and other employee engagement activities
• Facilitate and support in the delivery of company All-Hands meetings and Lunch & Learns
• Gather employee feedback through formal and informal channels, identify trends, and recommend improvements that strengthen our workplace culture

Employee Lifecycle & People Operations

• Own and execute on the entire employee lifecycle – From onboarding to offboarding and everything in between
• Own and manage our HRIS, HiBob, including data updates, reporting requests, and platform customizations
• Drive our end-to-end employee recruitment lifecycle and early career support initiatives (Graduate & Co-Op programs)
• Manage our Canadian and US benefits plans through our broker and respective providers
• Support time tracking activities including managing time off balances, requests, approvals and updates

Performance & Development

• Partner with our Team Leads on their team management coaching needs
• Own the end-to-end performance process including facilitating reviews, bonus calculations and designing and implementing growth and/or remedial strategies
• Manage day-to-day employee relations matters, partnering with leadership on complex or escalated cases
• Support the company Learning & Professional Development outcomes through engagement and completion monitoring of third-party platforms
• Research & evaluate new learning & development opportunities to suit our company direction & strategy

Compliance & Frameworks

• Maintain and refresh our job levelling and salary banding frameworks using market benchmarking data, in partnership with leadership
• Assist in the review, risk assessment and maintenance of our compliance documents, including contracts, policies and work eligibility requirements
• Support our people strategy and provide input and advice to our leadership team

Other relevant people, culture & talent duties and initiatives will be assigned as required

Role Requirements

• 7 years' progressive HR/People Operations experience with no less than 3 years in a senior generalist/people leadership capacity, ideally in the technology and/or consulting industries
• Demonstrated experience with strategic planning input, including role design and reward framework application
• Ability to manage multiple competing priorities across various stakeholders
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Excellent organisation skills and the ability to meet strict deadlines
• Ability to work independently and as part of a team in a fast-paced environment

Desired Attributes

• Further education certification/qualification or equivalent experience in a HR or Business Management field
• Experience owning HRIS and Benefits systems a considerable asset
• Experience with the Great Place to Work certification process.
• Active experience, or a demonstrated interest, in using AI tools to streamline process and increase productivity

What we offer

• Excellent pay & comprehensive benefits package
• 2-time Top 100 Best Workplaces in Canada & 4-time Great Place to Work® Certified company
• 4-day work week during the summer months & flexible work hours around our core hours
• “Remote First” environment with flexible work & office locations
• Regular company social events, games nights, virtual and in-person
• Annual fully paid company retreat
• Recent destinations include St. John's, Dominican Republic, Nashville, and a Caribbean cruise
• Considerable paid time off including vacation days, wellness days, and additional leave options
• A commitment to effective communication
• Regular All-Hands meetings delivering in-depth company updates
• Regular impactful & engaging Lunch & Learns
• Genuine opportunities for growth and development within the company
• Continuous, team-based, professional and personal development sessions

To submit an application for this position, please click 'Apply to Position' on the right hand side of this page. We require a current resume and a brief cover letter to help us evaluate your fit for this role.

Note: Bursting Silver manually reviews all applications for our open roles. Our ATS, BreezyHR, uses limited AI features to assess resume originality and applicability. All recruiting decisions remain human-made to ensure each candidate receives an equal opportunity for context-based evaluation.