Senior Public Services Manager

Lead public services strategy and operations at Lethbridge Public Library while developing teams and advancing community-focused service excellence.Reporting to the Chief Executive Officer, the Senior Manager: Public Services leads the Library’s public service functions. This senior leader provides strategic direction, operational oversight, and organizational guidance. The position supports planning, delivery, evaluation, and continuous improvement of services.Key Responsibilities:
Lead planning and delivery across public service functionsDevelop managers and staff across multiple service areasEvaluate services and guide continuous improvement initiativesRepresent the Library within community and professional sectorsAssume Acting CEO responsibilities as requiredRequirements:
Experienced leadership in community-focused public servicesStrategic and collaborative approach to organizational leadershipAbility to build high-performing, accountable teamsSkilled communication and relationship-building capabilitiesSound judgment navigating complex issues and prioritiesShape public service excellence through strategic leadership, team development, innovation, and meaningful community impact at Lethbridge Public Library.
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