Director Customer Experience Quebec Operations

Lead customer experience strategy across PAL Airlines’ Quebec operations, guiding airport service teams with operational excellence and bilingual communication.As Director, Customer Service, you will shape service standards across the Quebec network. Lead multi-site teams, manage performance, and collaborate across aviation operations. Champion passenger experience, safety, compliance, and employee development through accountable leadership.Key Responsibilities:
Develop customer service vision, strategy, and roadmapLead station teams across Quebec locationsDrive performance through goals, KPIs, and accountabilityCollaborate with operational departments and stakeholdersOversee audits, inspections, and corrective actionsRequirements:
Senior leadership experience in aviation or related industriesSuccess leading multi-site teams and service excellenceExperience managing performance, budgets, and resourcesExceptional communication and relationship-building skillsFrench and English bilingualism is requiredBring strategic customer service leadership, airport operations expertise, and bilingual communication to PAL Airlines’ Quebec network.
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