Customer Services Manager

Field Service Operations Manager Saskatoon, Saskatchewan | On-site | Permanent
Lead a growing technical team supporting a major Canadian mining project. CSG Talent is partnering with an established international mining equipment manufacturer to recruit a Field Service Operations Manager in Saskatoon. This is an opportunity to take ownership of day-to-day service delivery, develop a growing team of skilled technicians and build strong relationships with a major mining customer. Working closely with the business line leader, you will play a central role in organising the operation today and shaping how it develops as the team expands.The opportunity
Lead, coach and support a team of mechanics, electricians and field service technicians.Coordinate schedules, resources and service priorities to deliver safe, efficient customer support.Oversee equipment commissioning, maintenance, repairs and warranty activities.Act as a key customer contact, resolving operational issues and supporting technicians working on site.Monitor equipment availability, service performance and productivity, identifying practical improvements.Maintain accurate work orders, maintenance records and service documentation to support reporting and timely invoicing.Help develop the people, processes and team structure needed to support continued growth.What we're looking for
Around three to five years or more of meaningful supervisory or management experience, including independent operational responsibility.Experience coordinating technicians, maintenance activities or field service delivery.Sufficient technical understanding to support skilled tradespeople and coordinate specialist assistance.Strong customer relationship skills and the confidence to handle challenging site situations constructively.Familiarity with maintenance systems, work orders, safety requirements and operational performance measures.A skilled-trade qualification is an asset, but equivalent operational and leadership experience will also be considered.What's on offer
Competitive base salary, with flexibility for relevant experience.Pension matching and comprehensive health, dental, life and disability benefits.An influential role within an expanding operation.Ongoing training and development within an international equipment business.Relocation support within Canada.The position is on-site in the Saskatoon area with minimal travel. Candidates must currently be based in Canada and able to work locally or relocate.
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