Supplier Success Professional (Customer Support)- Bilingual French/English

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.  This position requires being fluent in both French and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).

Pay rate: $20.50/hour CAD

This position will start on April 6, 2026, and requires 100% attendance for 8 weeks of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels


• Resolve complex supplier issues with a focus on customer experience and compliance accuracy


• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records


• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed


• Support customer billing and subscription inquiries


• Collaborate with internal departments to resolve supplier needs and improve service delivery


• Participate in outbound campaigns and annual update verifications


• Maintain high standards in interaction quality, verification accuracy, and productivity metrics


• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Fluency in French and English required.


• Prior experience in customer service or call center environments preferred


• Strong written and verbal communication skills


• Proficiency with PC applications and CRM systems (Salesforce preferred)


• High attention to detail, adaptability, and self-motivation


• Demonstrated ability to learn and apply new systems and processes


• Familiarity with compliance documentation and supplier onboarding is a plus


• High tolerance for stress and ability to manage multiple priorities


• Fluency in verbal & written communication for additional language as required by posting and business need