Applied Ai Evaluation Researcher

Applied AI evaluation and user-centred research define this full-time contract role with Kids Help Phone in Toronto, using qualitative and quantitative methods.As an Applied AI Evaluation & Product Researcher, you will evaluate a youth-facing generative AI product. You will develop measurement strategies, conduct UX research, assess risks, and translate evidence into recommendations. The hybrid contract requires working one or two days weekly in the workplace.Key Responsibilities:
Develop evaluation strategies from early testing through post-launch monitoringCreate evaluation matrices linking objectives, indicators, data, and decisionsConduct surveys, usability testing, journey mapping, and co-design activitiesAssess unintended outcomes, bias, safety, privacy, and equity risksSynthesize findings into recommendations, reports, briefings, and decision materialsRequirements:
PhD or equivalent Master’s experience in a related disciplineMinimum five years evaluating generative AI or digital servicesKnowledge of responsible AI, safety, risk, or technology governanceStrong qualitative and quantitative research experienceExperience translating findings into product or implementation recommendationsBring evaluation strategy, UX research, and responsible AI expertise to Kids Help Phone’s youth-focused generative AI initiative.
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