Director People Culture Operations

Lead HR operations, employee relations, and volunteer engagement at Ronald McDonald House Toronto in a complex 24/7 service environment.Reporting to the Vice President, People & Culture, this Director leads operational effectiveness across People & Culture and Volunteer Engagement. The role translates people strategy into practical plans, reliable processes, and clear manager tools. It supports employees, volunteers, and leaders across a multi-location organization.Key Responsibilities:
Lead daily People & Culture and Volunteer Engagement effectivenessCoach two managers overseeing employee and volunteer programsCoordinate annual operating cycles and organizational commitmentsTranslate strategy, EDI commitments, and design decisions into plansOversee escalated employee relations and performance mattersRequirements:
Typically 10+ years of progressive HR leadership experienceAt least five years at Director or Senior Manager levelStrong HR operations, compliance, and employee relations backgroundKnowledge of Ontario and Canadian employment legislationExperience with HRIS, people data, reporting, and process improvementApply operational HR leadership, employee relations judgment, and people data expertise to strengthen service across Ronald McDonald House Toronto.
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