Job ID #32271: Lodge Clerk - All Upcoming Vacancies

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32271: Lodge Clerk - All Upcoming Vacancies
• Union: CUPE 5167 Lodges
• Job Description ID #: 215
• Close date: Interested applicants please submit your application online at by 4:00 p.m. on October 21, 2026.
• Duration: For All Upcoming permanent and temporary full-time and part-time vacancies. Applicants will be considered from October 28, 2026 - April 28, 2027.
• Vacancy type: This posting will be used to fill current vacancies, as well as any further vacancies which arise during the period noted above.
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

The Healthy and Safe Communities department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.

We are looking for high performing public servants who are interested in experiencing a challenging, rewarding, enjoyable, and fulfilling career. The successful candidate will demonstrate an ability to provide excellent client service in a respectful, courageous, empathetic, just and ethical manner. Your ability to set and achieve personal goals, professional goals and contribute to the goals of the organization will result in high job satisfaction.

Summary Of Duties

Reports to Supervisor, Centralized Scheduling for Long Term Care. Performs clerical duties associated with the operation of Lodge departments. The Lodge Clerk supports clerical duties for unit support, scheduling and reception, and will be assigned to the specific areas and shifts accordingly.

GENERAL DUTIES

Staffing/scheduling using Kronos system and in accordance with applicable collective agreements.

Receives and answers routine inquiries from residents, staff and public.

Word processes forms, reports and correspondence and performs data base inputting as required.

Updates related policy manuals as needed.

Sorts and distributes incoming mail; and processes outgoing mail.

Requisitions supplies; delivery of supplies and maintains inventory.

Maintains department filing systems.

Maintains office filing system relating to confidential employee files.

Performs minor maintenance on office equipment such as photocopier, printers, telephones and computers.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are directly related to the major responsibilities of the job.

Qualifications

• Previous business office experience related to duties listed above normally acquired through a combination of education and relevant administrative work experience, with an emphasis on scheduling and reception experience.
• Kronos or other staff scheduling and attendance database software experience for staff groups of 800 or more preferred.
• Long Term Care scheduling experience would be an asset.
• Demonstrated knowledge of business English.
• Demonstrated experience in a computerized environment. Must have excellent computer skills with intermediate knowledge of data entry and Microsoft Office (Word, Excel, Outlook). Working knowledge of Access, database software and PowerPoint). Speed and accuracy of work is essential for this position.
• Demonstrated ability to deal with customer requests for service and assistance and ability to respond promptly to customer needs.
• Understand and be familiar with simple accounting concepts, inventory tracking, ordering supplies and government claims.
• Must possess excellent interpersonal skills with demonstrated ability to relate to residents, staff and the general public with tact and professionalism.
• Good written and oral communication skills.
• Demonstrated organizational skills with demonstrated ability to work within defined timeframes.
• Must be respectful of confidential information.
• Must be available to work on weekends.
• Knowledge of department-related supplies would be considered an asset.

Those assigned to scheduling duties will be expected to be available from Monday – Sunday from 6:00 am – 10:00 pm.

Those assigned to reception duties will be expected to be available from Monday – Friday form 6:00 am – 7:00 pm.

Prescheduled shifts may occur for vacation coverage and/or project work, all other shifts are on-call and based on short notice.

As a condition of employment, the successful applicant(s) will be required to obtain a satisfactory Criminal Reference Check or Vulnerable Sector Screening, at their own expense, prior to beginning work in this position.

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.