Pest Control Quality And Training Manager

Shape pest control quality and training at Rentokil Terminix through coaching, protocol development, program analysis, and field execution.As Technical Services Manager, you support Operations in resolving customer pest issues and improving specialist competency. You will monitor program success, identify deficiencies, develop action plans, and deliver training supporting quality standards and customer retention. The position also supports Sales, Marketing, regulatory relationships, safety initiatives, and product evaluations. Regular travel is required within the assigned region.Key Responsibilities:
Monitor pest programs with analytical tools and track improvement progressResolve customer issues through risk assessments and root cause analysisImplement pest control protocols, product usage, and equipment standardsAdvance specialist training through Rentokil career programsSupport customer quality initiatives and corrective action plansRequirements:
At least five years of urban pest management experienceBiological science degree;
entomology preferredACE, BCE, or Registered Sanitarian designationProvincially certified applicator or ability to become certifiedProficiency with Google Sheets, PowerPoint, Word, Excel, and GmailBring pest control expertise, quality improvement, training capability, and customer service focus to Rentokil Terminix.
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