Service Advisor

Full-Time | Customer-Focused | Fast-Paced, High-Volume Service Department

Stratford Subaru

is a growing dealership known for consistent service standards and a strong customer reputation.

We are seeking a

Service Advisor

to join our service team. This role is responsible for managing the customer experience in the service department, from intake through completion, while working closely with Technicians to ensure service is delivered accurately, efficiently, and professionally.

Key Responsibilities

Greet customers and manage service appointments from intake through completion

Accurately document customer concerns and service requirements

Communicate clearly with Technicians and keep customers informed on progress and timelines

Review completed work with customers and address questions or follow-up needs

Ensure a clean, organized, and well-managed service lane

Complete post-service follow-up to confirm customer satisfaction

Maintain accurate records and documentation

Other duties as assigned

What We’re Looking For

1–2 years of relevant customer service experience

Automotive service experience is an asset, but not required

Strong communication skills and professional presence

High attention to detail and strong time management skills

Comfortable working in a fast-paced, high-volume environment

Team-oriented, organized, and accountable

Experience with PBS is considered an asset

Why Stratford Subaru

Competitive compensation and benefits

A well-established service department with strong processes and standards

Supportive leadership and a collaborative team culture

Ongoing training and development

Part of the UpAuto Group, offering long-term stability and growth

This role is required on a

full-time ,

permanent

basis

This position is posted to fill a current vacancy

The compensation for this role is

$55,000-$70,000/year

Comprehensive benefits

package available

Work Location:

On-site at Stratford Subaru

We are committed to providing accessible employment practices in accordance with the

Accessibility for Ontarians with Disabilities Act (AODA) . If you require accommodation during any stage of the recruitment process,

please let us know.

The UpAutoGroup is committed to providing

equal employment opportunities

to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value

diversity

and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to

equal opportunity employment

is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Employment may be conditional upon completion of standard background checks, where applicable. We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!

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