Operations Manager- Mandarin Speaking

About Fantuan:

Fantuan was founded in Vancouver, Canada in 2014. With a mission of “life made easier,” the company is a one-stop platform providing food delivery (Fantuan Delivery), reviews (Fantuan Reviews), an errand service (Fantuan Rush), e-commerce and marketing services. Fantuan is one of the top Asian life-services platforms in North America, currently operating across Vancouver, Toronto, Edmonton, Calgary, Montreal, Los Angeles, New York and other metropolitan areas in Canada and the US.

关于饭团：

饭团是一家北美互联网生活服务公司，主要业务包括饭团外卖、饭团点评、饭团跑腿，结合中式优质服务与北美先进大数据技术，以互联网思维推动生活服务行业变革。 目前，饭团已覆盖温哥华、多伦多、卡尔加里、蒙特利尔，洛杉矶，纽约等加拿大及美国主要城市，为海外华人乃至所有海外消费者提供更加便捷、高效、智能的生活服务。

岗位名称： 运营经理

岗位职责：

1. 负责饭团外卖在区域内的业务运营与项目管理工作，结合公司整体战略目标，制定城市/项目运营策略并推动落地，确保GMV、订单量及市场份额等核心指标达成；
2. 统筹区域运营资源，协调BD、市场、运营等多部门协作，推动重点运营项目的规划、执行与复盘，持续提升业务效率与运营质量；
3. 负责城市/区域商家生态的运营管理，包括核心商家合作关系维护、重点商家项目推进及运营方案输出，提升商家活跃度与平台合作深度；
4. 通过数据分析持续优化业务策略，监控核心运营指标（如订单量、用户转化、商家活跃度等），及时发现问题并制定改进方案；
5. 负责重点业务项目或专项活动的规划与落地执行，包括城市运营活动、商家增长项目、用户增长项目等，推动业务持续增长；
6. 参与团队搭建与管理，对团队成员进行目标管理、绩效管理及能力培养，提升团队整体执行力与业务能力；
7. 深入了解本地市场环境与行业动态，持续优化平台运营策略，提升饭团外卖在本地生活服务市场的竞争力。

任职要求

1. 有 城市运营经验或项目运营经验者优先 ；
2. 具备一定的团队管理经验，有BD团队或运营团队管理经验者优先；
3. 具备较强的数据分析能力，对数据敏感，能够通过数据发现问题并推动业务优化；
4. 具备优秀的跨部门协作与资源整合能力，能够推动复杂项目落地执行；
5. 逻辑清晰，执行力强，具备较强的目标意识与结果导向；
6. 抗压能力强，能够适应快速发展的互联网业务节奏。

Project Manager / Operations Manager – Fantuan Delivery

Job Responsibilities

1. Responsible for the overall business operations and project management of Fantuan Delivery within the designated region. Develop city/project operational strategies aligned with the company’s overall strategic goals, and ensure the achievement of key metrics such as GMV, order volume, and market share.
2. Coordinate regional operational resources and facilitate collaboration among BD, marketing, and operations teams. Lead the planning, execution, and review of key operational projects to continuously improve business efficiency and operational quality.
3. Manage and optimize the merchant ecosystem within the city/region, including maintaining relationships with key merchants, advancing strategic merchant initiatives, and developing operational plans to enhance merchant engagement and partnership depth with the platform.
4. Utilize data analysis to continuously optimize business strategies. Monitor key operational metrics (such as order volume, user conversion, and merchant activity), identify issues in a timely manner, and implement improvement plans.
5. Lead the planning and execution of major business initiatives or special projects, including city-level operational campaigns, merchant growth programs, and user acquisition initiatives, driving sustainable business growth.
6. Participate in team building and management, including goal setting, performance management, and capability development for team members, to enhance overall team execution and business performance.
7. Gain deep insights into the local market environment and industry trends, continuously optimize platform operational strategies, and strengthen Fantuan Delivery’s competitiveness in the local services market.

Qualifications

1. Experience in city operations or project operations is preferred.
2. Prior team management experience is preferred, particularly managing BD teams or operations teams.
3. Strong data analysis skills with high sensitivity to data, able to identify issues and drive business optimization through data insights.
4. Excellent cross-functional collaboration and resource integration abilities, capable of driving complex projects to successful execution.
5. Clear logical thinking, strong execution capability, and a strong sense of ownership with a results-oriented mindset.
6. Strong ability to work under pressure and adapt to the fast-paced environment of the internet industry.