Senior Customer Success Manager
Emburse, Inc.
Drive enterprise customer retention and expansion at Emburse, using Salesforce, executive reviews, and product adoption strategies across strategic accounts.As a Senior Customer Success Manager, you own post-sales success for a portfolio of strategic customers. You will make solution value visible, identify upsell and cross-sell opportunities, and guide adoption. The role combines commercial growth, executive engagement, churn prevention, and cross-functional issue resolution across an AI-powered financial operations platform.Key Responsibilities:
Own strategic account relationships, retention, adoption, and churn mitigationIdentify expansion opportunities and manage renewals, quotas, and negotiationsFacilitate Executive Business Reviews with C-suite stakeholdersResolve escalations with Product, Support, and EngineeringMaintain account health and renewal data in SalesforceRequirements:
Five-plus years in customer success, account management, or client servicesExperience managing expansion and renewal quotasFamiliarity with SaaS negotiations and renewal-risk mitigationSalesforce and Zendesk or similar case-management experienceBachelor’s degree preferred, or equivalent practical experienceBring executive communication, commercial judgment, and customer adoption expertise to strategic accounts at Emburse.
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Own strategic account relationships, retention, adoption, and churn mitigationIdentify expansion opportunities and manage renewals, quotas, and negotiationsFacilitate Executive Business Reviews with C-suite stakeholdersResolve escalations with Product, Support, and EngineeringMaintain account health and renewal data in SalesforceRequirements:
Five-plus years in customer success, account management, or client servicesExperience managing expansion and renewal quotasFamiliarity with SaaS negotiations and renewal-risk mitigationSalesforce and Zendesk or similar case-management experienceBachelor’s degree preferred, or equivalent practical experienceBring executive communication, commercial judgment, and customer adoption expertise to strategic accounts at Emburse.
#J-18808-Ljbffr
Vacancy posted 41 minutes ago
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