Product Owner, Loyalty Design And Experience

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is seeking a highly motivated, detail-orientated Product Owner to join the Loyalty Program Development team. The Product Owner, Loyalty Design & Experience, is responsible for supporting the definition, delivery, operation and continued evolution of loyalty program features and benefits that recognize and reward Air Canada's most valuable Aeroplan members. The role owns and prioritizes product requirements, coordinates delivery across business and technology teams, and helps ensure that program features, policies and processes deliver a strong member experience while meeting business objectives.
This position may be located in Montreal or Toronto.
Responsibilities
Managing the day-to-day operations and continued evolution of the Aeroplan Elite Status program and related recognition features and benefits.
Planning and executing the delivery of features and processes as part of the loyalty product roadmap.
Independently managing and prioritizing a backlog of loyalty program product stories, enhancements and incidents, proactively identifying priorities and driving work forward.
Develop clear business requirements, user stories and acceptance criteria for loyalty program features and initiatives.
Help with the planning and execution of product roadmap initiatives from definition through implementation and post-launch stabilization.
Independently navigate complex business and technology dependencies, proactively identify delivery risks and drive issues through to resolution.
Support testing, production validation and launch-readiness activities to ensure solutions meet approved business requirements and deliver the intended member experience.
Analyze and recommend enhancements to program structures, policies, processes and tactical offers.
Cooperate with front-line teams to support clear communication, operational readiness and consistent application of program processes and policies.
Collaborate with Digital, Technology, Marketing, Legal, and Partnerships and other internal and external stakeholders and vendors throughout the product lifecycle.
Represent Air Canada with integrity, care, and class when working with partners and vendors to design and implement program features and partnership agreements.
Monitor market trends, customer behaviour, product performance, loyalty business models and competitive positioning within Canada and the broader airline and loyalty industries.
Apply a customer-centric approach to product decisions, balancing member needs, program value, operational requirements and business objectives.
Qualifications
Bachelor's degree in Business, Commerce, Marketing, Technology or a related discipline, or an equivalent combination of education and relevant experience.
A minimum of three years of experience in product ownership, product delivery, business analysis or loyalty program management.
Solid knowledge of loyalty recognition products and programs, including Aeroplan Elite Status and member benefits
Experience translating business needs into product requirements, user stories and acceptance criteria.
Understanding of software development processes, system architecture and technology solutions from a business perspective, with experience working in an Agile environment and using tools such as Jira and Confluence;
familiarity with loyalty platforms such as iFly and airline passenger service systems such as Amadeus Altea is an asset.
Strong analytical, organizational and communication skills, with the ability to manage competing priorities, make sound decisions and clearly convey complex concepts to business, operational and technical stakeholders.
Self-motivated and intellectually curious, with the ability to independently navigate unfamiliar subject matter, build the required knowledge and move initiatives forward.
Demonstrated ability to work across multiple disciplines and lead initiatives through implementation and operational stabilization.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions Of EmploymentCandidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.
Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest;
however only those selected to continue in the process will be contacted.
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