Health and Welfare Implementation Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

Every benefits program we implement starts with a team that turns client goals into working technology.

As Implementation Manager, you'll lead a team of implementation consultants and analysts delivering client projects across the US and Canada, partnering closely with the Project Manager and Service Delivery team. You'll set the pace, the priorities, and the standard for quality, and you'll be the one who spots the process improvement that makes the next implementation run smoother for everyone.

We embrace diversity of backgrounds, experiences, and thought. If you need an accommodation during the recruitment process, let us know and we'll work with you.

What you'll do

• Lead the delivery of high-quality implementations and ongoing production support for client projects.
• Give day-to-day direction to a team of implementation consultants and analysts, building a high-performing team through coaching, performance management, and talent development.
• Plan schedules, allocate team resources based on project demand, and send a weekly internal status that keeps the team aligned and expectations clear.
• Build strong relationships across multiple clients, defining success criteria that support a positive, long-term partnership.
• Spot risks to client satisfaction early and build a plan to address them before they grow.
• Track scope closely: identify change control requests, keep Service Delivery informed of scope changes, and keep the Technical Design Document current as requirements evolve.
• Understand the benefits administration landscape well enough to guide clients on how technology supports their business, troubleshoot basic processing issues, and know when to bring in help for complex ones.
• Know when a client needs to hear a difficult message, and deliver it in a way that protects the relationship.
• Champion product improvements by submitting enhancement requests and issues on time and identifying changes that create real value for clients.
• Make sure every implementation hand-off includes complete, up-to-date documentation.

What you bring

• Must-haves 5+ years of software implementation experience, including work in the benefits, HR, or payroll industry
• Must-haves 2+ years of client management experience, managing relationships across multiple clients
• Must-haves Solid understanding of the Software Development Life Cycle and parameterized configuration
• Must-haves Solid understanding of the Health & Welfare and/or insurance industry
• Must-haves Experience with SQL
• Must-haves Excellent written and verbal communication skills, with experience presenting to management
• Must-haves Ability to positively influence and persuade
• Must-haves Excellent analytical, problem-solving, and creative-thinking skills
• Must-haves Exceptional customer focus, strong professional acumen, and a demonstrated aptitude for technology
• Must-haves Ability to multi-task in a challenging, fast-paced environment, and to be reliable, consistent, flexible, and adaptable
• Nice to have Familiarity with benefits administration and the implementation challenges it creates
• Nice to have Experience troubleshooting basic code issues
• Nice to have Experience coaching or developing implementation team members

Salary Range: $85,000 - $100,000 Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

TELUS Health offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched pension Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more…

Job Type: This is for a current vacancy.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Being part of the team at TELUS Health is more than a job; it's a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It's an opportunity to improve businesses and lives by building healthier, happier workplaces. And it's a chance to build genuine, long-term relationships along the way.

A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care Coming to work each day is an opportunity. It's a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.